Deephaven Mortgage is hiring a West Coast Mortgage Processor and Account Manager to be the primary point of contact for brokers and Account Executives after loan submission. At Deephaven, we champion mortgage borrowers whose independence and entrepreneurial drive often make them underserved by traditional lenders, and we continuously innovate to put homeownership within reach.

What You'll Do

Act as the main point of contact for the broker once a loan has been submitted.
Review loan applications for accuracy and completeness.
Collect and verify all documentation required for initial and final loan approval.
Proactively manage the Estimated Closing Date and keep all stakeholders informed.
Prepare and submit initial, conditional, and final loan packages to underwriting.
Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs).
Process change of circumstance requests within SLA timelines.
Convert and organize loan documentation using Encompass.
Send Notices and Counter Offers to brokers as applicable.
Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process.
Order and review necessary services and verifications.
Ensure the highest level of broker and customer satisfaction.

What We're Looking For

3+ years of mortgage processing experience.
Proficient in MS Office including Word and Excel.
Knowledge of current regulatory compliance requirements.
Organized, analytical, detail oriented, and self-motivated.
Ability to manage a pipeline to ensure Service Level Agreements (SLAs) are met.
Communicate effectively with others, both verbally and in writing.
Maintain the highest level of confidentiality and quality.
Maintain knowledge of products and programs offered.
Complete responsibilities effectively and efficiently with minimal direction.
Manage daily tasks to ensure business needs are consistently met.
Present self in a professional manner and interact with all levels of organization and outside contacts appropriately.
Comply with Deephaven policies and procedures.
Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers.
Complete all assigned training by required dates.

Nice to Have

Wholesale mortgage experience.
Encompass systems knowledge.

Technical Stack

MS Office
Encompass

Team & Environment

You will work closely with Account Executives, Underwriters, and Closers within a culture of teamwork that promotes a positive company image.

Benefits & Compensation

Compensation starts at $25 per hour.
Flexible Time to Recharge – Personalized Time Off for What Matters.
Future Finance Focused – Generous employer-matched 401(k) plan.
Community Connect– Philanthropy Committee that creates charitable initiatives.
Health from Day One – Comprehensive health insurance starting on day one of employment.
Family Matters – Competitive maternity and paternity leave.
Culture & Celebrations – Culture Committee with team-building events and celebrations.
Ideas Welcome – Encouraging thought leadership and innovation.
Guidance & Growth – Mentorship opportunities for career development.
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more.