What You'll Do
Build and sustain meaningful connections with high-value players to support long-term revenue growth. You’ll identify new opportunities by analyzing player behavior and tailoring outreach strategies to meet individual preferences.
Manage end-to-end player interactions, including regular communication, event coordination, and resolution of inquiries or escalations—sometimes outside standard hours. Use insights from daily reports and customer data to guide decisions and enhance engagement.
Stay current with platform offerings and promote new games and features effectively. Support member lifecycle initiatives such as onboarding, reactivation, and loyalty programs through established communication channels.
Requirements
- 1–2 years of experience in online gaming or a land-based casino environment
- Minimum of one year in a sales, concierge, or account management role
- Demonstrated background in customer service, luxury telemarketing, or player relations
- Strong proficiency with Excel and digital reporting tools
- Excellent verbal communication skills and professional phone etiquette
- Ability to interpret player tracking data and behavioral patterns
- Willingness to travel for events across the U.S. and Canada
- Must be eligible for gaming industry licenses as required by law
- Authentic interest in sports, casinos, or sports betting is essential
Benefits
This role operates remotely with flexibility aligned to business needs. You’ll have opportunities to attend exclusive events for top-tier customers and work within a structured, compliance-driven environment. The position demands integrity, resilience, and a commitment to upholding company standards and regulatory requirements.
