Shape the experience of premium players in a fully remote role dedicated to building lasting relationships with high-value customers. As a VIP Host, you'll use deep insights into player behavior and preferences to deliver tailored interactions that elevate satisfaction and support revenue growth.
What You’ll Do
- Identify and engage potential high-value players to expand revenue opportunities
- Manage end-to-end player relationships, including communication, event coordination, and issue resolution—sometimes outside standard hours
- Use data and daily reporting to anticipate needs, offer timely incentives, and guide strategic decisions
- Deliver personalized service by maintaining detailed knowledge of individual preferences, habits, and history
- Support compliance by adhering to regulations and company policies, ensuring responsible engagement practices
- Collaborate with internal teams to upgrade accounts and enhance player tier progression
- Represent the brand at exclusive events across the U.S. and Canada, fostering loyalty through meaningful experiences
What You Bring
- 1–2 years of experience in online or land-based gaming, with at least one year in sales or customer-facing service
- Background in concierge, luxury telemarketing, account management, or player relations
- Strong proficiency in Excel and comfort interpreting player data and tracking reports
- Excellent communication skills, with poise in handling sensitive or difficult situations
- A genuine interest in sports, casinos, or sports and casino betting
- Ability to travel for events and obtain required regulatory licenses
- Commitment to integrity, professionalism, and delivering exceptional service
Our Environment
We focus on innovation in digital gaming and sports media, supporting team members who aim to grow and lead. Our culture values honesty, accountability, and forward-thinking approaches—all while investing in your long-term development.
