Support high-value players and drive loyalty in a fast-paced online gaming environment. As a VIP Associate, you'll play a key role in enhancing customer satisfaction and long-term engagement by providing timely support, resolving inquiries, and expediting transactions for VIP clients.
Key Responsibilities
- Respond to VIP inquiries with professionalism and empathy, ensuring prompt and accurate resolution
- Process bonuses, withdrawals, and payments in compliance with company and regulatory guidelines
- Build lasting relationships through personalized communication and tailored reward offerings
- Monitor competitive landscape trends to inform retention strategies
- Collaborate with CRM and Marketing teams to identify priority players and service needs
- Support VIP events as required, including travel when necessary
- Advocate for responsible gaming practices in all player interactions
- Contribute to performance goals tied to customer engagement and net revenue
Qualifications
Candidates must be at least 21 years old and able to work nights, weekends, and holidays as needed. Previous sales experience is required, along with comfort in a dynamic, collaborative environment. You must be eligible for applicable gaming licenses and willing to travel up to 50% of the time.
Preferred candidates will have familiarity with sports betting and gaming behaviors, strong interpersonal skills, and a genuine commitment to exceptional service. Problem-solving ability and initiative are essential.
Work Environment
This is a remote position with a focus on the northeast region. Flexibility is critical—availability during non-traditional hours is expected. The role supports a culture of innovation, growth, and challenging industry norms in digital entertainment.
