Scalesource is looking for a Virtual Veterinary Office Assistant to provide frontline receptionist and client service support to busy veterinary clinics across the United States. You will act as the first point of contact for pet owners, ensuring a smooth and professional experience from a remote location.

What You'll Do

Answer incoming calls with professionalism, empathy, and clarity.
Support pet owners with questions and coordinate their appointments.
Schedule, reschedule, and confirm clinic appointments.
Ensure efficient calendar utilization based on clinic needs and protocols.
Follow up on missed calls, voicemails, cancellations, and no-shows.
Route messages accurately to the appropriate clinic staff.
Maintain accurate and up-to-date client and patient records.
Support inbox management, send reminders, and handle daily administrative workflows.
Deliver a calm and supportive tone aligned with veterinary care standards.
Handle high call volumes while maintaining consistent quality of service.

What We're Looking For

3+ years of experience in customer service, receptionist, or scheduling roles.
Strong, professional phone presence and ability to manage frequent calls.
Comfortable using CRM systems, scheduling tools, and various digital platforms.
High attention to detail and strong organizational skills.
Fluent English (spoken and written).
Reliable remote setup with stable, high-speed internet.
Available to work full-time hours aligned with U.S. time zones.
Professional and quiet remote work setup.
Strong Zoom presence and polished communication skills.
Ability to balance direct client interactions with administrative responsibilities.
Willingness to submit an introductory video as part of the hiring process.