Scalesource is hiring a Veterinary Office Assistant to provide virtual receptionist and client service support for busy U.S. veterinary clinics. You will be the first point of contact for pet owners, handling calls, scheduling, follow-ups, and administrative support to ensure a smooth and caring client experience.

What You'll Do

Answer incoming calls with professionalism, empathy, and clarity.
Support pet owners with questions and coordinate appointments.
Schedule, reschedule, and confirm appointments efficiently.
Ensure optimal calendar utilization based on clinic needs.
Follow up on missed calls, voicemails, cancellations, and no-shows.
Route messages accurately to the appropriate clinic staff.
Maintain accurate client and patient records.
Support inbox management, reminders, and daily administrative workflows.
Deliver a calm and supportive tone aligned with veterinary care standards.
Handle high call volumes while maintaining quality service.

What We're Looking For

+3 years of experience in customer service, receptionist, or scheduling roles.
Strong phone presence and ability to manage frequent calls.
Comfortable using CRM systems, scheduling tools, and digital platforms.
High attention to detail and strong organizational skills.
Fluent English (spoken and written).
Reliable remote setup with stable, high-speed internet.
Available to work full-time in U.S. time zones.
Professional and quiet remote work setup (PC).
Strong Zoom presence and polished communication skills.
Ability to balance client interactions with administrative responsibilities.
Submission of an introductory video is required as part of the hiring process.

Nice to Have

Experience in veterinary, medical, or high-volume service environments.
Spanish language skills are a strong plus.

Benefits & Compensation

Compensation: $1,250 – $1,500 USD per month.
A long-term remote career opportunity.
Team members become fully integrated into daily operations—not freelancers, but long-term contributors.