Cognizant is looking for a Trainer/Technical Writer who will own the complete management of Training & Policy initiatives. In this role, you will translate complex technical details into accessible language and maintain critical documentation.
What You'll Do
- Oversee complete management of Training & Policy related initiatives.
- Research, draft, and edit technical documents, including manuals, installation guides, user guides, and FAQs.
- Translate complex technical, mechanical, or scientific jargon into plain, easy-to-understand language for end-users.
- Maintain a library of technical documentation, ensuring it is up-to-date with the latest product releases.
- Ensure training is conducted timely and in line with findings.
- Track Training Surveys to understand feedback provided to trainers.
- Identify and recommend modifications or additions in content to facilitate learning needs of new hires and tenured agents.
- Manage ramp-ups (new hire/pilots/ad-hocs) including conceptualizing training interventions, analyzing monthly outcomes, governance, monitoring, and creating training programs.
- Track performance and rollouts.
- Conduct periodic process knowledge tests to ensure all process updates are read and understood via Elixers.
What We're Looking For
- Deep knowledge of the subject matter.
- Exceptional ability to explain complex technical concepts to non-technical audiences clearly and engagingly.
- Strong project management skills to manage training schedules, data, and materials.
Benefits & Compensation
- Compensation: $28 - $38.46 per hour
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Cognizant is an equal opportunity employer.
