Evergreenix is hiring a Senior Technical Writer to lead the development of high-quality documentation for our cybersecurity product portfolio. You will produce clear, accurate, and user-focused technical content.
What You'll Do
- Serve as the lead technical writer for cybersecurity products, owning documentation strategy and execution.
- Create and maintain API documentation, administrator guides, design guides, and end-user documentation.
- Design, implement, and maintain structured content systems using Markdown, Docbook XML, and DITA.
- Develop and manage automated documentation publishing pipelines using tools such as Git and Jenkins.
- Write and maintain XSLT scripts to transform and publish structured documentation outputs.
- Collaborate with software engineering, product management, and QA teams to gather technical information and ensure accuracy.
- Align documentation deliverables with Agile development cycles and ensure timely releases.
- Establish documentation standards, templates, and best practices to improve consistency and scalability.
- Review and edit documentation produced by other contributors to ensure quality and clarity.
- Apply appropriate markings to documentation, including CUI, ITAR, EAR, and proprietary content.
- Leverage AI-assisted documentation tools to improve content development efficiency and consistency.
- Use generative AI to assist with drafting, summarizing, and refining technical documentation while maintaining editorial accuracy.
- Structure documentation content to support AI-powered knowledge retrieval systems.
- Create editorial guidelines for AI-assisted writing.
- Implement human validation processes to ensure AI-generated content meets technical accuracy and documentation quality standards.
What We're Looking For
- 7+ years of professional experience in technical writing for software or cybersecurity products.
- Proven experience producing technical product documentation.
- Strong expertise with XML-based structured authoring, particularly DITA.
- Proficiency in Markdown, including contributing to developer design documentation and API documentation that integrates with Git-based workflows.
- Experience developing and maintaining documentation build and publishing pipelines using Git and Jenkins.
- Proficiency in XSLT scripting for documentation transformation and publishing.
- Demonstrated success working in Agile development environments with frequent release cycles.
- Excellent written communication skills with the ability to translate complex technical concepts into clear documentation.
- Knowledge of documentation tools such as Oxygen XML Editor, MadCap Flare, or similar structured authoring tools.
Nice to Have
- Knowledge of NCDSMO and RTB documentation practices, including assembling complete documentation packages for LBSA submissions.
- Experience marking and managing sensitive and export-controlled documentation, including CUI, ITAR, EAR, and proprietary content.
Technical Stack
- Docbook XML / DITA
- Markdown
- XSLT
- Git
- Jenkins
- Oxygen XML Editor
- MadCap Flare
Benefits & Compensation
- Compensation range: $116,800.00 - $171,499.00 USD
- Flexible PTO
- 401k match
- Contribution to healthcare coverages
- Bonus plans
Work Mode
This role is hybrid and open to candidates in Herndon, VA; Salt Lake City, UT; or Richardson, TX.
Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination.
