Telvista was looking for a Telvista Call Center Representative | SmartRecruiters

Telecommunications Customer Interaction Specialist Company Overview: Telvista offers an engaging workplace environment that motivates employees to embrace challenges, learn continuously, and exceed expectations. Our organization recognizes the potential challenges of customer service roles and provides supportive, energetic break areas to help staff recharge during demanding shifts. We prioritize professional development and create a comfortable workspace where talented individuals can thrive. Job Summary: As a Telvista Customer Interaction Agent, you will be instrumental in delivering superior customer experiences, resolving technical telecommunications device challenges, and actively participating in sales initiatives. Your core responsibilities encompass professionally addressing customer inquiries, providing technical troubleshooting for specific devices, and identifying potential sales opportunities. This position demands exceptional communication skills, a customer-focused approach, and the ability to navigate both service and sales dimensions within a dynamic call center environment. Responsibilities: Customer Service: · Manage inbound customer interactions professionally and courteously · Resolve customer inquiries and provide comprehensive product/service information · Ensure customer satisfaction through active listening and effective problem resolution Sales Performance: · Promote telecommunications products to meet established sales quotas · Recognize upselling and cross-selling potential during customer interactions · Effectively communicate product advantages to drive sales opportunities Technical Support Domains: Television Cable Boxes: · Diagnose and resolve cable box functionality issues · Provide step-by-step technical guidance · Offer remote assistance for optimal device performance Internet Router Support: · Assist with router setup and configuration · Troubleshoot connectivity and performance challenges · Educate customers on maintenance procedures Mobile Device Technical Assistance: · Resolve smartphone and feature phone technical problems · Guide customers through device setup and usage · Address mobile network connectivity issues Additional Expectations: · Adhere to organizational policies and procedures · Participate in continuous learning and training · Collaborate with team members · Maintain performance metrics focusing on first-call resolution and customer satisfaction Qualifications: Education/Experience: - High school diploma or equivalent - Minimum 12 months customer service experience - Minimum 12 months sales experience - Technical certification or related training preferred Required Skills: - Strong communication abilities - Mathematical proficiency - Problem-solving capabilities - Basic technological competence - Ability to work flexible shifts Physical Requirements: - Sedentary role with minimal physical demands - Ability to communicate effectively - Basic computer interaction skills Compensation: - Starting wage: $15.00/hour - Potential increases: * 90 days: $15.50/hour * 6 months: Up to $16.50/hour * 12 months: Up to $17.50/hour Benefits: - Comprehensive health insurance - 401(k) with matching - Paid time off - Professional development opportunities - Tuition reimbursement Job Location: Dallas, Texas Office Schedule: Sunday-Saturday, 6:00am-6:00pm Central Time Background Check Required Telvista is an Equal Opportunity Employer committed to diversity and inclusion.