MMRealty is hiring a Customer Service Representative

A leading real estate organization is searching for a personable and professional Customer Service Representative to enhance their support team. As a crucial team member in client relations, you will serve as the primary contact point, delivering outstanding service and support. Your responsibilities will include handling property inquiry questions, coordinating property tours, and guiding clients through purchasing or rental processes. You'll also manage client accounts and efficiently resolve any arising challenges. If you excel at helping people and possess strong problem-solving skills, this opportunity is perfect for you! Responsibilities - Quickly respond to customer communications through phone, email, and in-person interactions - Deliver comprehensive information about property listings, real estate services, and transaction terms - Coordinate property viewing schedules and manage client and agent appointments - Support clients with completing necessary application forms and documentation - Maintain accurate client records and update customer relationship management systems - Investigate and resolve customer concerns and complaints promptly - Partner with sales and marketing departments to ensure consistent customer experience Requirements - High school diploma or equivalent; related degree preferred - Demonstrated customer service experience, particularly in real estate sector - Outstanding verbal and written communication capabilities - Exceptional interpersonal skills with ability to establish strong client relationships - Technical proficiency in CRM systems and Microsoft Office Suite - Capability to manage challenging situations with composure and professionalism - Superior organizational skills with capacity to multitask effectively Benefits - Comprehensive Healthcare Coverage (Medical, Dental & Vision) - Retirement Planning Options (401k, IRA) - Life Insurance Packages (Basic, Voluntary & AD&D) - Generous Paid Time Off (Vacation, Sick & Public Holidays) - Family Support Leave (Maternity, Paternity) - Professional Training & Development Opportunities - Remote Work Flexibility