As a Telesales Account Manager, you'll manage and expand an established portfolio of clients, focusing on long-term retention and increased revenue. You'll act as a strategic partner, reviewing campaign results and advising on digital marketing solutions that deliver measurable returns.
What You'll Do
- Oversee a defined customer base with clear quarterly goals for retention and revenue growth
- Identify and act on upsell and cross-sell opportunities across the company’s digital offerings
- Conduct regular performance reviews, using data insights to recommend optimised strategies
- Create and execute account development plans to increase client investment and lifetime value
- Collaborate with internal service and sales teams to ensure seamless delivery and client satisfaction
- Log all customer interactions and forecast activity accurately in the CRM system
Requirements
- Proven experience in account management or telesales with a focus on customer growth
- Strong analytical skills to interpret campaign data and guide client decisions
- Excellent communication abilities and a consultative approach to client relationships
- Self-motivated with a target-driven mindset and a record of meeting or exceeding goals
- Comfortable working in a hybrid environment with core hours Monday to Thursday 8:30am–5:00pm, Friday 8:30am–4:00pm
Benefits
- Uncapped commission structure offering significant earning potential
- Gold Award Incentive: Top performers earn a two-day luxury trip to the Algarve
- Comprehensive pension plan with eligibility criteria
- Life insurance coverage for all employees
- 24/7 Employee Assistance Programme for personal and professional support
- Wellbeing resources including discounted gym memberships, free eye tests, and eyecare savings
- Exclusive discounts across 900+ retailers in travel, tech, fashion, and groceries
- Commitment to internal progression—93% of current leaders were promoted from within
- Ongoing development through the Aspire training programme
- Inclusive workplace culture that values diverse perspectives and backgrounds
