JS Ukraine is seeking a Senior Technical Writer to join our team, supporting Cloud and Production Engineering by documenting highly technical, internal-facing systems. In this role, you will be responsible for standardizing information architecture and creating high-quality technical content for a developer audience.
What You'll Do
- Create clear, concise, and easy-to-understand user assistance and how-to guides for internal systems.
- Organize content logically using Topic-Based Authoring principles to improve findability and ensure a logical flow for developer-focused material.
- Ensure all documentation follows specific internal templates and high-level technical writing standards.
- Proactively schedule and manage interviews with Subject Matter Experts (SMEs), overcoming challenges related to limited SME availability.
- Ensure user assistance correctness by leading the draft-to-publish process through rigorous stakeholder reviews.
- Maintain a professional balance between graphics and text, utilizing tools to create technical diagrams that complement written content.
- Act as a team player by joining sync calls and overseeing project progress across various engineering stakeholders.
What We're Looking For
- Proven experience working as a Technical Writer within the software engineering domain.
- Comfort documenting internal-facing systems and have a strong familiarity with Cloud computing and Infrastructure as a Service (IaaS).
- Exceptional ability to grasp an abundance of technical context in a short timeframe.
- Expertise in procedural writing (installation and troubleshooting).
- Strong adherence to Information Architecture and Topic-Based Authoring.
- Proficiency in Confluence and GitHub as primary documentation environments.
- Familiarity with Jira for tracking deliverables.
- Experience with Lucidchart, Visio, or draw.io.
- Must be patient and persistent in gathering details from busy developers who may not prioritize documentation.
- Ability to work independently to drive project deliverables forward.
- Strong interviewing skills and the ability to communicate effectively with senior engineering stakeholders.
Technical Stack
- Confluence
- GitHub
- Jira
- Lucidchart
- Visio
- draw.io
Team & Environment
You will be part of a cross-functional development team, collaborating directly with senior engineering leadership including Directors and Lead Software Engineers.
Benefits & Compensation
- Comprehensive company-paid medical insurance and mental health programs.
- 5 undocumented sick-leave days per year.
- Tailored education path with regular internal events, Udemy license, language courses, and company-paid certifications.
- Growth environment with a community of skilled professionals locally and globally.
- Long-term employment with 20 working-days paid vacation and local bank holidays.
- 100% remote work mode.
- Internal Mobility Program to change projects.
- Work on large-scale projects with international and fast-growing clients.
- Friendly team, open-door policy, informal atmosphere, and regular team-building events.
Work Mode
This is a 100% remote position open to candidates in Argentina.
JS Ukraine is an equal opportunity employer.
