SOTI is looking for a Bilingual (German/English) Technical Support Specialist, Level 1 to join our team. You will provide post-sales technical support for our mobile and IoT device management software, helping customers solve problems via phone and email. We are a company focused on personal growth, continuous innovation, and creating collaborative, agile teams.
What You'll Do
- Provide telephone and email based post-sales technical support for SOTI's software products.
- Investigate issues reported by customers and work collaboratively with internal stakeholders to resolution.
- Work proactively to update customers by reporting progress regarding outstanding queries.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience.
- Provide superior customer service regarding MDM solutions, diagnosing and solving application queries.
- Use various devices to reproduce customer environments in order to troubleshoot issues further.
What We're Looking For
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
- Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
- Knowledge of mobile computing platforms (Android, iOS).
- Minimum 1-2 years of relevant experience.
- Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented).
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Outstanding verbal and written communication skills in fluent German and English.
Nice to Have
- Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
Technical Stack
- Windows 11, Windows Server 2019, Windows Server 2022
- SQL Server, VMware, Hyper-V
- Android, iOS
Work Mode
This is a remote position open to candidates based in Czechia or Romania.
SOTI is committed to being an equal opportunity workplace.
