Darwin AI is looking for an Onboarding Executive to join our Operations team. You will be responsible for kickstarting new client relationships, translating their requirements into functional AI assistants, and ensuring a smooth implementation process that sets the foundation for a successful customer journey.

What You'll Do

Carry out the onboarding process for new client accounts, collecting necessary information and configuring systems for a successful launch.
Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
Build and configure AI assistants using internal tools, based on client needs and business logic.
Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and unified client experience.
Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
Provide initial training and resources to help clients test and understand their AI agent.

What We're Looking For

Proven experience in Customer Experience, Onboarding, or Technical Support roles.
Ability to analyze client needs and translate them into technical configurations.
Experience creating and managing JSONs, with an understanding of structured logic flows.
Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
Team player who can collaborate across departments and adapt to dynamic environments.
A strong passion for technology, innovation, and artificial intelligence.
Excellent verbal and written communication skills, with a proactive, client-first attitude.

Nice to Have

Familiarity with automation tools like Zapier.

Team & Environment

You will be part of the Onboarding team within the Operations team, collaborating closely with Sales, Customer Support, and Product teams.

Benefits & Compensation

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: 25 days/year of paid vacations and holidays.

Work Mode

This role follows a soft hybrid work model. You will meet with the team one day per week in Co Work offices and work remotely the rest of the time.