Darwin AI is looking for an IA Operations Executive (Jr/Semi Sr) to join our Operations team. You will kickstart client relationships and ensure a smooth implementation process for new customers, translating requirements into functional AI assistants and helping clients realize value from day one.

What You'll Do

Carry out the onboarding process for new client accounts, collecting and configuring all necessary information for a successful launch.
Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
Build and configure AI assistants using internal tools, based on client needs and business logic.
Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and are not flagged as churn risks.
Provide initial training and resources to help clients test and understand their AI agent.

What We're Looking For

Proven experience in Customer Experience, Onboarding, or Technical Support roles.
Ability to analyze client needs and translate them into technical configurations.
Experience creating and managing JSONs, and understanding of structured logic flows.
Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
Team player who can collaborate across departments and adapt to dynamic environments.
A strong passion for technology, innovation, and artificial intelligence.
Excellent verbal and written communication skills, with a proactive, client-first attitude.

Nice to Have

Familiarity with automation tools like Zapier.

Benefits & Compensation

Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
Complimentary access to an OpenAI or Gemini premium license for personal or professional use.
25 days/year of paid vacations and holidays.