Support clients, solve technical challenges, and contribute to a growing SaaS platform with a mission to shape the future of travel. In this role, you'll work directly with business clients and their teams to identify, diagnose, and resolve technical issues across multiple support channels.
What You’ll Do
- Diagnose and troubleshoot reported technical issues, replicating and analyzing problems to determine root causes
- Guide clients through solutions using clear, effective communication in both Italian and English
- Collaborate with internal development teams to report bugs and track resolutions through internal systems
- Support onboarding by helping clients upload and manage data within the platform
- Master and manage support via Ventrata Chat, Slack, and the internal helpdesk system
- Contribute to continuous improvements in customer experience and support processes
What We’re Looking For
- Proven ability to troubleshoot and resolve technical problems independently
- Excellent written and verbal communication skills, particularly in Italian
- Experience using chat platforms, helpdesk software, and team collaboration tools
- Comfort working with clients and internal teams to clarify needs and deliver solutions
- A proactive mindset with a commitment to delivering reliable, accurate support
Work Environment
This is a globally distributed role with team members across London, Brno, Lisbon, and remote locations worldwide. The position supports flexible, remote work and thrives on collaboration across time zones. You’ll join a passionate, forward-thinking team dedicated to helping businesses grow while maintaining their unique identity. Your input will matter, and your contributions will help shape how the platform evolves.
