Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. This role involves problem-solving and excellent communication to improve the customer experience.
What You'll Do
- Actively improve the customer experience
- Work with clients and their employees to identify problems and advise on the solution
- Recreate, troubleshoot and independently investigate reported issues
- Collaborate with development teams, identify errors and report bugs via internal helpdesk
- Master the support channels: Ventrata Chat, Slack and Helpdesk
- Help with client onboarding and uploading data to our systems
- Supporting internal teams with tasks beyond the job description
What We're Looking For
- Fluency in Italian
- Experience in B2B technical support
- Excellent problem-solving and communication skills
Technical Stack
- Ventrata Chat
- Slack
- Helpdesk
Team & Environment
You'll be joining a passionate team where ideas and contributions truly matter.
Benefits & Compensation
Further details on salary, equity, and other benefits will be discussed during the interview process.
Work Mode
Details regarding work mode type, locations, and flexibility will be provided during the interview process.
