Shape the customer journey for a leading cruise line by delivering personalized support and sales solutions from your home office in Portugal. In this remote role, you’ll engage with Italian-speaking customers to sell cruise packages, enhance bookings through thoughtful upselling, and provide clear answers on destinations, documentation, pricing, and vessel details.
What You’ll Do
- Manage end-to-end booking processes and support post-booking inquiries with accuracy and care
- Proactively identify opportunities to expand customer value by recommending tailored cruise options and add-ons
- Assist travel agents and individual clients with booking coordination and information requests
- Deliver consistent service that meets quality, efficiency, and customer satisfaction benchmarks
- Collaborate in initiatives that improve service delivery and user experience
- Follow client-specific guidelines while maintaining a focus on operational excellence
What You Bring
- Fluency in Italian (C1 level), both spoken and written, with strong English (B2)
- Demonstrated computer proficiency and a detail-oriented mindset
- Strong communication skills for clear, professional interactions
- Ability to manage multiple tasks efficiently in a fast-paced environment
- A problem-solving approach to address customer needs effectively
What We Offer
- Full-time, indefinite employment with competitive compensation and performance-based bonuses
- Comprehensive paid training on systems, products, and processes
- Flexible remote work setup based in Portugal
- Opportunities for career advancement and skill development
- Referral incentives through our bring-a-friend program
Our Commitment to Inclusion
We operate as one global team, fostering a workplace rooted in fairness and respect. As an equal-opportunity employer, we ensure all hiring decisions are based on professional qualifications, job requirements, and business needs. We do not tolerate discrimination based on race, age, gender identity, sexual orientation, religion, ethnicity, parental status, national origin, or disability—any such factors are excluded from our recruitment and employment practices in compliance with national laws.
