AkzoNobel, a company committed to an inclusive and respectful workplace where all employees can be their best, is looking for a Senior Chatbot Developer. In this role, you will take full ownership of designing, delivering, and operating large-scale chatbot solutions, collaborating across business teams and platform providers to translate requirements into scalable features.

What You'll Do

Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems.
Build and optimize backend services, workflows, and integrations using Node.js, Python, and cloud-native technologies.
Run and maintain the chatbot’s overall operations, health, monitoring, reliability, and performance.
Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance.
Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions.
Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items.
Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features.
Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms.
Own the chatbot’s knowledge architecture including training material quality and knowledge management processes.
Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights.
Mentor junior developers, conduct code reviews, and uphold engineering best practices.
Implement DevOps and CI/CD workflows to streamline development and deployment.

What We're Looking For

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
5+ years of experience in chatbot development, conversational AI, or automation platforms.
Strong proficiency in Node.js and Python.
Deep understanding of REST APIs, webhooks, microservices, and enterprise integration patterns.
Experience with chatbot analytics, performance measurement, and operational insights.
Proven ability to manage end-to-end chatbot operations, upgrades, monitoring, and optimizations.
Strong stakeholder collaboration skills with experience working across multiple teams and business functions.
Ability to convert business requirements into structured technical deliverables.
Experience with DevOps pipelines, CI/CD, Git, Docker, and cloud environments (AWS/Azure/GCP).
Strong architectural reasoning, debugging skills, and problem-solving capability.
Experience integrating with data systems, financial systems, master data applications, or other enterprise platforms.
Hands-on experience building API-driven integrations and automation workflows.
Strong grasp of NLP concepts such as intents, entities, conversational flows, and training data optimization.
Strong leadership and ownership-driven mindset.
Excellent communication and cross-team coordination abilities.
Ability to mentor and guide junior developers.
Structured, proactive, and quality-focused approach to work.

Nice to Have

Understanding of financial data flows, master data structures, and backend process logic.
Experience with frameworks like Dialogflow, Rasa, Microsoft Bot Framework, Kore.ai, Moveworks, or similar.
Exposure to LLM-based features, generative AI, and advanced conversational design patterns.
Experience using observability tools for logs, metrics, alerts, and performance monitoring.
Knowledge of Mandarin is an added advantage.
Prior experience working with external vendors or platform engineering teams on roadmap delivery.

Technical Stack

Languages & Frameworks: Node.js, Python, Dialogflow, Rasa, Microsoft Bot Framework, Kore.ai, Moveworks
Architecture & APIs: REST APIs, webhooks, microservices
Tools & Infrastructure: Git, Docker, AWS/Azure/GCP

AkzoNobel provides equal opportunity. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.