LearnWorlds is hiring a Technical Customer Support Representative to join our fully remote team in LATAM. In this entry-level role, you’ll serve as the front line of product intelligence and customer trust, diagnosing and solving problems across multiple channels. You’ll help our customers build successful online training academies and deliver exceptional learning experiences.
What You'll Do
- Become an expert on the LearnWorlds platform, understanding its logic, workflows, and how to adapt it for different users.
- Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&A sessions.
- Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed.
- Translate complex platform behaviors into plain language that customers understand.
- Collaborate with teammates to share insights, solve problems, and flag issues.
- Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams.
- Occasionally lead 1:1 support demos to guide users through specific setups or workflows.
- Monitor support channels, investigate cases, and update support resources as the product evolves.
- Handle live Q&A during webinars, gather feedback and feature requests, and pass notes to relevant teams.
- Identify and report bugs to the Software Engineering team.
What We're Looking For
- Fluent English speaker with excellent verbal comprehension and written clarity.
- Curious, analytical, and energized by live problem-solving.
- Ability to take a technical concept and explain it simply.
- Calm under pressure; able to troubleshoot in real-time during a webinar or support call.
- Highly coachable—actively seeks feedback and uses it to improve quickly.
- Quick learner with strong memory and retention of complex workflows and platform logic.
- Strong time management—respects shifts, deadlines, and the customer’s time.
- Ready to dive into LearnWorlds' features, customers, and community.
Nice to Have
- Familiarity with SaaS tools, support platforms, or LMS products.
Team & Environment
You'll be part of the Customer Support Squad, collaborating closely with QA, Sales, Product Management, CSM, Training, and Software Development teams. Our culture encourages feedback, fast learning, and experimentation. We are an entrepreneurial, international, and highly motivated team with a flat hierarchy.
Benefits & Compensation
- Private life and health insurance plan.
- Fully remote work with option for home office, with team meetings a few times per year.
- Personal annual training budget.
- Annual home office allowance to set up your personal space.
- Company laptop.
- 23 days of paid time off.
- 3 early summer Fridays in July and August.
- Access to AI tools at work.
- A free LearnWorlds School to build and sell your own courses.
- Work in one of the globally top 5 e-learning course platforms.
- Opportunity to grow and shape tomorrow's e-learning.
- Entrepreneurial, international, highly motivated team with flat hierarchy.
- Annual company retreats.
Work Mode
This is a fully remote position for candidates based in LATAM.
LearnWorlds is an equal opportunity employer.
