As the first Technical Account Manager at a fast-growing documentation platform, you’ll play a central role in shaping how enterprise customers adopt and expand their use of the product. You’ll be the main point of contact for post-sale success, ensuring smooth onboarding, sustained engagement, and long-term value realization.
What You'll Do
You’ll partner closely with sales and engineering teams to guide new enterprise clients from contract signature to full deployment. You’ll design and implement scalable processes to track product health, monitor adoption, and uncover expansion potential across a growing customer base. Your focus will include managing renewal cycles, driving mid-term upsells, and maintaining clear communication around product roadmaps and timelines.
You’ll build trusted relationships with technical stakeholders, using insights from product usage to guide strategic conversations. Your work will directly influence enterprise Net Revenue Retention, making you a key contributor to sustainable growth.
Requirements
- Minimum of three years in post-sale customer success, account management, or a related role, with hands-on experience in onboarding, renewals, and expansion
- Proven ability to meet or exceed revenue retention targets
- Strong understanding of product-led workflows and the ability to quickly master technical, developer-facing tools
- Experience translating customer feedback into product priorities and commercial opportunities
- Background as an early account manager in a startup environment is highly valued
Benefits
- Company-sponsored trip to Amsterdam during the final interview stage
- Opportunity to influence product direction, team culture, and customer strategy at a pivotal moment
- Collaborate with well-known technology leaders and innovators
- Work within a fully distributed, globally distributed team spanning 15 countries
- Be part of a profitable, venture-backed organization with a focus on sustainable growth
Work Mode
This is a fully remote role with team members across North America, Europe, and Asia. The structure supports asynchronous collaboration and flexible scheduling, aligned with a global footprint.
Company Culture
The team values initiative, deep customer focus, and continuous innovation. As a builder-oriented organization, you’ll be expected to create frameworks, improve processes, and contribute meaningfully to a collaborative, growth-driven environment.
