The Technical Account Manager (TAM) at Zeotap is responsible for the successful implementation and onboarding of Zeotap's Customer Data Platform (CDP) for customers in the DACH region. This role bridges pre-sales and post-sales technical execution, ensuring high-quality delivery while acting as a subject matter expert and customer advocate.
What You'll Do
- Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
- Drive clarity on immediate use-cases and programme manage the execution
- Partner with customers and internal stakeholders to drive consensus on mutual success
- Educate customers on the best practices and effective use of the Zeotap platform
- Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
- Act positively and respond promptly to the customer’s requests/tickets
- Establish Best Practices and repeatable playbooks for CDP integration and implementation
- Analyse customer support requirements and identify areas for automation and efficiency gains
- Review and ensure accuracy of technical documentation
- Adhere to Zeotap’s company, privacy and information security policies and procedures
- Provide product teams with customer feedback to help identify potential new features or enhancements
What We're Looking For
- Experience with data products, in particular data validation and analytics
- Prior experience with JS and SDK implementation and debugging, RESTful APIs
- Familiarity with command line, scripting syntax, SQL
- Familiarity with data warehousing tools such as BigQuery and GCP cloud
- Understanding of web and mobile applications
- Exposure to single sign-on (SSO) integration
- Experience with large-scale project management and delivery
- Interpersonal, communication and client management skills
- You speak German and English fluently
Technical Stack
- JavaScript
- SDKs
- RESTful APIs
- SQL
- command line
- scripting
- BigQuery
- GCP
- Customer Data Platform (CDP)
Work Mode
Remote position within Germany
