Black Duck Software, Inc. is hiring a Technical Account Manager to lead strategic collaboration with our most important customers. You will ensure our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively. As an essential driver of the customer experience, you will orchestrate resources to maximize the value of our technology.
What You'll Do
- Partner with account teams to strategize and execute adoption plans tailored to each customer’s goals.
- Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows.
- Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices.
- Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy.
- Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes.
- Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value.
- Foster community and knowledge-sharing across customer teams and internal stakeholders.
What We're Looking For
- Strong knowledge of application security, vulnerabilities, and open-source licensing.
- Hands-on experience with CI/CD and DevOps tools.
- Software development experience in languages like C/C++, Java, or C#.
- Proven ability to influence and guide customers through technical transformation.
- Excellent communication, relationship-building, and project management skills.
- At least 10 years in a customer-facing technical role.
- Ability to travel up to 25% as needed.
- Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
Nice to Have
- Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps.
- Security certifications (e.g., CEH, CISSP, CSSLP).
- Experience with enterprise-scale web development and microservices.
- MBA or Master’s degree in a technical or management field.
Technical Stack
- C/C++
- Java
- C#
Team & Environment
You will partner with customers to accelerate adoption and maximize the value of our technology. The role involves close collaboration with internal teams.
Company Culture
- We foster a collaborative and inclusive environment where every team member is empowered to make a difference.
- We value continuous learning, innovation, and diverse perspectives.
- We thrive on open communication, mutual respect, and a shared passion for excellence.
- We celebrate wins together and support each other through challenges, creating a strong sense of purpose and camaraderie.
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
