The Technical Account Manager at UiPath plays a critical role in ensuring the technical success of enterprise customers by guiding them in adopting and maximizing the UiPath automation platform. This position works closely with strategic clients across all levels, including the C-suite, to drive business outcomes through automation and deliver ongoing technical advisory throughout the platform lifecycle.
What You'll Do
- Take ownership of your customers' technical success with the UiPath Platform
- Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
- Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
- Provide technical advisory to customers through webinars, demos, and speaking engagements
- Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
What We're Looking For
- A degree in Computer Science or relevant degree
- A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell)
- Fluency in written and spoken English and Turkish
- Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
- Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
- Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Willingness to travel for client interactions up to 25% of the time
Nice to Have
- SaaS and Cloud experience a benefit
- Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
Technical Stack
- C#
- C++
- VB
- Java
- Powershell
- UiPath
- Automation Anywhere
- Blue Prism
- Pega
- Nice
Team & Environment
- Enterprise Success team focused on strategic enterprise customers
Benefits & Compensation
- Flexibility in when and where work gets done depending on role and business needs
- Hybrid, office-based, and remote work options available based on team requirements
- Equal opportunities for all regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, neurodiversity, military and/or veteran status
- Reasonable accommodations provided for candidates on request
- Respect for applicants' privacy rights
Work Mode
Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Flexibility in when and where work gets done is supported.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
