Availity is looking for a Technical Account Manager to serve as the trusted strategic partner for our most complex and high-value payer clients. In this role, you will own the end-to-end relationship for a high-profile account, driving business outcomes through proactive engagement and deep product knowledge. You will bridge client business objectives with Availity's technical capabilities and are accountable for client satisfaction, retention, and growth.
What You'll Do
- Serve as the primary point of contact for an enterprise-level payer client, building trusted relationships with technical and business stakeholders.
- Lead executive business reviews and governance meetings to align on performance and strategic initiatives.
- Translate client goals into actionable plans across delivery, engineering, and product teams.
- Own the delivery of projects, enhancements, and incident resolution for assigned accounts.
- Partner with internal teams to monitor release schedules, dependencies, and risks.
What We're Looking For
- A Bachelor’s degree in Information Technology or a related field, or equivalent experience.
- 3+ years of client-facing experience in Account Management, Client Services, or Program Management within healthcare, SaaS, or technology.
- A proven track record of successfully managing enterprise or strategic accounts with complex technical needs.
- An understanding of software delivery lifecycles, integration processes, and data exchange technologies like EDI and APIs.
- Excellent communication, negotiation, and problem-solving skills with executive presence.
Nice to Have
- Experience in healthcare technology or the payer/provider space.
- Familiarity with Agile delivery practices and enterprise release management.
Technical Stack
- EDI
- APIs
Team & Environment
You will collaborate with cross-functional teams and influence product roadmaps, reporting to the Sr. Manager, Technical Account Management.
Benefits & Compensation
- Competitive salary and bonus structure.
- Generous HSA company contribution.
- Healthcare, vision, and dental benefits.
- A 401k match program effective day one.
- Unlimited PTO for salaried associates plus 9 paid holidays.
- Up to $250/year wellness reimbursement.
- Education reimbursement.
- Paid Parental Leave for both moms and dads, including birth and adoptive parents.
Work Mode
This is a fully remote position open to candidates within the United States.
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
