1Password is seeking a Technical Account Manager to own the technical aspects of the post-sale customer experience. You will serve as a trusted technical partner on identity, access, device trust, and SaaS security, guiding customers from onboarding through adoption and ongoing success.

What You'll Do

Own post-sale technical relationships for assigned accounts, supporting customers from onboarding through adoption and ongoing success.
Lead and support technical onboarding activities, including integrations, configuration guidance, and security best practices.
Act as a trusted technical advisor, helping customers understand how to effectively use 1Password within their environment.
Partner closely with Customer Success Managers to identify risks, support renewals, and surface opportunities for deeper adoption.
Participate in customer health reviews and success planning discussions, contributing technical insight and recommendations.
Collaborate cross-functionally with Product, Support, Enablement, and Onboarding teams to resolve issues and improve customer outcomes.
Identify patterns, risks, or friction points in the customer lifecycle and recommend process or documentation improvements.
Contribute to internal resources such as playbooks, guides, and knowledge base articles to help scale customer impact.
Mentor and support more junior team members (Level A–B) as needed.
Represent customer feedback internally to help inform product and process improvements.

What We're Looking For

4+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation) in a SaaS or B2B environment.
Experience supporting technical onboarding and implementation conversations with both technical and non-technical stakeholders.
Strong communication and presentation skills, with the ability to explain technical concepts in clear, customer-focused terms.
Experience supporting customer adoption, retention, or expansion through proactive technical engagement.
Proficiency with modern security and identity concepts such as SSO, SCIM, SAML, OAuth, and their role in compliance frameworks (e.g., SOC 2, ISO 27001, GDPR).
Ability to work independently in a remote-first environment while collaborating effectively across teams.
Comfort learning and adapting to new technologies, including AI-driven features and evolving product capabilities.

Nice to Have

Experience with password managers, SaaS lifecycle management tools, MDM, or device posture tools.

Technical Stack

SSO, SCIM, SAML, OAuth

Team & Environment

Partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement.

Benefits & Compensation

Health and dental benefits
401k/RRSP matching program
Generous PTO policy
RSU program for most employees
Free 1Password account
Maternity and parental leave top-up programs
Paid volunteer days
Peer-to-peer recognition through Bonusly
Compensation: USA: $84,000 USD - $118,000 USD annually; Canada: $76,000 CAD - $106,000 CAD annually + equity grant