The Technical Account Manager at Lead will lead the technical onboarding and integration of fintech partners onto Lead's Banking as a Service platform, serving as the key technical contact from contract signature to go-live. This role requires a blend of technical expertise, project management, and stakeholder collaboration to ensure seamless integration and long-term partner success.
What You'll Do
- Deeply understand the partner’s business goals and product structure
- Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead
- Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
- Define internal processes to streamline partner onboarding
- Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently
- Successfully manage a number of engagements concurrently
- Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
- Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
- Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity
- Perform other duties as assigned
What We're Looking For
- 3-5 years of hands-on solution architecture, data integration, partner delivery experience
- Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans
- Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
- Proven ability to present technical solutions effectively to diverse stakeholder groups
- Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
- Outstanding communication and problem-solving skills, customer focus, and results orientation
- Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management
Technical Stack
- SFTP
- APIs
- HTTP
- REST
- SOAP
- OAuth
Team & Environment
Cross-functional collaboration with product/engineering, program management, legal/compliance/risk, accounting, and other teams
Benefits & Compensation
- Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
- Zone 1: $138,505 - $165,217 (SF/Bay Area, NYC, Seattle)
- Zone 2: $120,442 - $143,670 (Los Angeles, Chicago, Austin, Denver, Boston, Washington DC, San Diego, Philadelphia, Portland, Sacramento, Miami)
- Zone 3: $104,645 - $124,826 (Other US Metros)
- Opportunities for equity grants based on experience, geographic location, and role
- 401k Matching, FSA, HSA, HRA
Work Mode
- Hybrid work model
- Locations: Kansas City, Missouri; San Francisco; Sunnyvale; New York City
- Flexible vacation policy, including PTO and paid holidays
Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
