Music Evolved Records is hiring a Technical Account Manager

Who is Boulevard? Boulevard delivers a pioneering client experience platform designed specifically for appointment-based, self-care enterprises. Our mission is to empower businesses by creating magical moments that truly matter. Before our 2016 launch, our founders extensively interviewed salon managers and worked behind front desks to deeply understand their operational challenges. We meticulously crafted a modern, user-friendly platform addressing the unique requirements of self-care businesses. While our roots originated in hair salons, our technology serves the broader self-care ecosystem, including salons, spas, medspas, barbershops, and more. Our technology doesn't just help customers survive - it enables them to thrive. We possess an insatiable curiosity and embrace experimental approaches. We believe sophisticated simplicity requires the most intricate design, carefully crafting each detail to maximize potential, power, and impact. Our values center on innovation, collaboration, and continuous improvement. Our team celebrates diverse backgrounds, understanding that authenticity drives exceptional work. We are committed to equal opportunity and creating an inclusive environment where individual differences are respected and valued. Come Do The Best Work Of Your Life At Boulevard. Boulevard is seeking a Technical Account Manager (TAM) to manage post-onboarding customer relationships and ensure clients achieve measurable success with our platform. As a TAM, you'll serve as a trusted technical advisor and customer advocate, helping optimize platform usage, troubleshoot complex challenges, and align technical strategies with business goals. You'll collaborate closely with Strategic Account Managers, Product, Engineering, Onboarding, and Support teams to drive customer retention, product adoption, and expansion opportunities. This role is ideal for professionals who excel at combining deep technical knowledge with exceptional relationship management and problem-solving skills. What you'll do here: - Serve as primary technical point of contact for top accounts, ensuring seamless post-implementation customer experiences - Collaborate with Strategic Account Managers to identify and recommend feature enhancements, integrations, and optimization opportunities - Act as primary liaison between customers, Product, and Engineering teams, providing technical guidance and managing escalations - Maintain comprehensive product knowledge to deliver strategic recommendations and drive platform adoption - Translate business objectives into actionable technology strategies - Advise customers on configuration, integration, API usage, and optimization best practices - Represent client needs internally to influence product roadmap and process improvements - Document recurring technical issues and propose systematic enhancements - Participate in Quarterly Business Reviews to align on strategic goals and identify growth opportunities - Maintain accurate documentation across multiple operational platforms What you'll need to thrive: - Experience: 3–5 years in technical, customer-facing roles within SaaS organizations - Multitasking & Project Management: Ability to manage multiple accounts simultaneously with exceptional attention to detail - Technical Acumen: Deep understanding of SaaS products, APIs, and integration troubleshooting - Customer Advocacy: Proven track record of improving adoption, satisfaction, and retention - Collaboration: Skilled at cross-functional partnership - Communication: Exceptional written and verbal skills adaptable to technical and executive audiences - Organization: Highly self-driven with ability to manage complex priorities - Data-Driven Mindset: Comfortable using metrics to inform strategy - Bonus: Experience in appointment-based or service-industry software How we'll take care of you: Total budgeted cash compensation ranges between $91,000 - $130,000 USD, depending on skills, experience, and market demands. Additional Benefits: - 401(k) match with comprehensive insurance coverage - Flexible vacation policy - Fully remote work environment with monthly home office stipend - Family planning resources - Equity opportunities - Learning and development program Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring diverse talent and sustaining an inclusive culture. Employment decisions are based on business needs, job requirements, and individual qualifications, without discrimination.