GetYourGuide is hiring a Team Lead

At GetYourGuide, we connect people with unforgettable travel experiences around the world. We are looking for a Team Lead, Sales Operations to build and lead a high-performing team focused on our sales tech stack, AI-powered solutions for sales, and sales training and enablement. This role combines people leadership with hands-on ownership to turn strategy into scalable impact.

What You'll Do

• Lead and develop the team: coach and grow a team of Sales Operations specialists, define priorities, set clear goals, and ensure reliable, high-quality delivery.
• Own the sales tech stack: lead strategy and roadmap for CRM and related sales tools, drive implementations, improvements, and data quality together with technical teams.
• Drive AI in Sales: identify and prioritize AI use cases across the sales funnel, partner with Data and Product teams to test, roll out, and scale AI solutions.
• Build sales training & enablement: design onboarding and ongoing training programs for Sales, create and maintain playbooks, guidelines, and tool documentation.
• Manage performance & stakeholders: define and track key metrics for tools, processes, and training, align with Sales and cross-functional leaders on priorities and communicate progress.

What We're Looking For

• 6+ years in Sales Operations, Revenue Operations, or Commercial Operations in a high-growth B2B or marketplace environment.
• 3+ years of direct people leadership experience.
• Proven track record owning or co-owning a sales tech stack (e.g. Salesforce/HubSpot, engagement tools, BI tools).
• Experience designing and rolling out sales processes and training/enablement programs.
• Exposure to AI and data products in Sales (e.g. scoring, recommendations, conversational intelligence, GenAI tools).
• Strong analytical and problem-solving skills; comfortable with data and business cases.
• Able to write clear requirements and collaborate effectively with technical teams.
• Excellent stakeholder management and communication skills.
• Balance of strategic thinking and hands-on execution; high ownership and bias to action.

Nice to Have

• Experience in a marketplace, travel, or other two-sided business.
• Experience building internal tools with Product and Engineering teams.
• Familiarity with enablement platforms or Learning Management Systems.
• Practical experience deploying or operationalizing GenAI in sales workflows.

Technical Stack

• CRM (e.g. Salesforce or HubSpot)
• Sales engagement tools
• Business Intelligence (BI) tools

Team & Environment

Works closely with Sales leadership, RevOps, Data, and Product teams.

Benefits & Compensation

• Annual personal growth budget and mentorship programs for continuous learning and development.
• Work from anywhere in the world for 30 days per year.
• Hybrid working approach with three days of in-office collaboration (Mon, Tue, Thur) and two days of optional at-home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events.
• Monthly transportation and fitness budget.
• Discounts for you, your friends, and family on GetYourGuide activities.
• Language reimbursement program.
• Health and wellness benefits.

Work Mode

This is a hybrid role based at our Berlin HQ or other local offices around the globe (e.g., New York, Bangkok).

GetYourGuide is committed to making every single journey extraordinary. Every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.