Helpware is hiring a System Administrator (FS)

Helpware is looking for a System Administrator to play a key role in maintaining and improving the stability, security, and performance of client systems. You will focus on Microsoft Azure and enterprise infrastructure, requiring solid technical experience, strong troubleshooting skills, and a proactive approach to managing cloud and on-premises environments.

What You'll Do

• Administer and optimize Microsoft Azure environments (IaaS, PaaS, SaaS)
• Manage and support Active Directory, Azure AD, group policies, and multifactor authentication
• Monitor and maintain system performance, capacity, and availability
• Implement and maintain security best practices and compliance standards (HIPAA, etc.)
• Perform routine maintenance, patching, and updates across environments
• Troubleshoot and resolve system issues, escalating when necessary
• Develop and maintain automation scripts (PowerShell, etc.) to improve efficiency
• Assist in planning and deploying infrastructure projects and upgrades
• Maintain accurate documentation, change management logs, and runbooks
• Provide Tier 2/Tier 3 technical support for escalated incidents
• Collaborate with cross-functional teams to align IT operations with organizational goals

What We're Looking For

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3–5 years of experience in system administration or IT infrastructure management
• Hands-on experience with Microsoft Azure and Windows Server environments
• Solid understanding of identity management, authentication, and access controls
• Proficiency in scripting and automation (PowerShell preferred)
• Familiarity with virtualization technologies (VMware, Hyper-V) and backup solutions
• Working knowledge of networking, firewalls, and security principles
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent communication and time management skills

Nice to Have

• Experience with ITIL or similar operational frameworks
• Knowledge of configuration management and monitoring tools
• Experience with SIEM systems or security monitoring (e.g., Splunk, Sumo Logic)
• Exposure to healthcare IT or compliance environments (HIPAA, SOC 2)

Technical Stack

• Microsoft Azure (IaaS, PaaS, SaaS)
• Active Directory, Azure AD
• PowerShell
• VMware, Hyper-V
• SIEM systems (e.g., Splunk, Sumo Logic)

Team & Environment

You will collaborate with cross-functional teams and senior administrators.

Benefits & Compensation

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Corporate training and events
• Opportunity to work in a global company with career-growth potential

Work Mode

This is a global position with team members located in the USA, Mexico, Ukraine, Albania, and the Philippines.

Helpware is an equal opportunity employer.