The Operational Support Generalist I - Information Technology role supports client computing and communications systems within Pima County's Information Technology Department. This position involves installation, configuration, troubleshooting, and maintenance of hardware, software, and peripherals in an in-office setting in Tucson, AZ, with no remote option and no visa sponsorship available.
What You'll Do
- Installs, configures, deploys, troubleshoots and maintains client computing and communications hardware, software and associated peripherals
- Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of client devices including desktop/laptop computers, hand-held communication devices and printers
- Assists in the development and enforcement of client environment configuration and deployment procedures, and practices
- Troubleshoots and resolves complicated issues within the client operating system, applications and affiliated software and hardware environment
- Assists in evaluating and recommending client computing and communications devices for use by County employees (e.g., desktop and laptop computers, printers)
- Assists in defining client environment system administration policies, procedures and practices
- Participates in the development of department and division procedures regarding implementation and configuration of software and hardware used within the client-computing environment
- Assists in defining client infrastructure and associated component processes and improvement opportunities
- Monitors client computing and communications environment for proper operation within established performance, function and availability expectations
- Configures and maintains conference/meeting room presentation equipment
- Communicates information to and between the user community and other IT resources
- Captures and records actions taken in Service Desk Management system per Service Desk procedures
What We're Looking For
- Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely-related field as determined by the department head at the time of recruitment
- OR: Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems or a closely-related field as determined by the department head at the time of recruitment AND two years of work experience in information technology, including the maintenance and administration of client computing or communications hardware and software infrastructure
- Qualifying education and experience must be clearly documented in the 'Education' and 'Work Experience' sections of the application
- Valid driver license is required at time of application
- Valid AZ driver license is required at time of appointment
- Successful applicant will be subject to a 39-month DOT Motor Vehicle Record review
- Any offer of employment is contingent upon Fleet Services’ review and approval of the candidate’s driving record
Nice to Have
- Experience using utility scripts, ideally PowerShell
- Experience in Active Directory, Azure, Exchange, Intune, and Office 365
- Experience in desktop applications and cloud-based applications (SaaS)
- Experience in providing customer support
- A formal resume as a file uploaded in addition to the job application
Technical Stack
- PowerShell
- Active Directory
- Azure
- Exchange
- Intune
- Office 365
- SaaS applications
- Client operating systems
- Desktop applications
- Service Desk Management system
Team & Environment
- Self-motivated
- Thorough
- Disciplined
- Perceptive
- Strong interpersonal skills
- Energy, enthusiasm, professionalism
- Drive for continuous improvement
- Supportive team environment
- Equal Employment Opportunity
- Committed to an inclusive and diverse workforce
Benefits & Compensation
- Opportunity to apply and expand your skills
- Work in a supportive team environment
- Advance your career
- Help make a difference in your community by supporting the mission of Pima County government
- Occasional after hours and weekend hours are required to support system implementations and deployments
Compensation: $60,507 - $84,718 Annually. Hiring Range: $60,507 - $72,612 Annually. The actual salary offer considers skills, qualifications, experience, education, licenses, training, and internal equity.
Work Mode
This is an onsite position located in Tucson, AZ, and cannot be remote.
Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
