DaVita is hiring a Supervisor, Revenue Operations (ROPS) to provide leadership and direction to a team of specialists. In this onsite role based in Gilbert, Arizona, you will assist the manager with supervisory duties while also leading strategic initiatives, process improvements, and analytical projects.
What You'll Do
- Ensure high-quality customer service according to department and company policy.
- Monitor team productivity and progress of specific area job functions.
- Determine staffing plans that promote the most effective use of all teammates.
- Establish, communicate, and ensure departmental goals and objectives are achieved.
- Address teammate relations issues appropriately and escalate to manager as necessary.
- Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action.
- Write and conduct teammate annual Performance Development Reviews (PDRs).
- Work with People Services and manager to recruit teammates with appropriate skills and experience.
- Lead or actively participate in special projects.
- Serve as a liaison between the data analytics team and other departments to ensure business needs are met efficiently.
- Support the analytics team manager via business acumen and technical knowledge.
- Meet tight deadlines in a time-sensitive and resource-constrained project environment.
- Provide frequent updates to manager regarding the status of activities and initiatives.
- Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve business effectiveness.
- Identify system and process improvement opportunities and make recommendations.
- Perform root cause analysis on large datasets and create detailed reports for strategic business issues.
- Provide accurate and timely reporting of performance metrics to the senior leadership team.
- Maintain reporting continuity, integrity, and communication among analytical departments.
- Champion the DaVita Mission and Values both internally and externally.
- Attend team meetings, phone conferences, and training as scheduled or needed.
- Perform other duties as assigned or required.
What We're Looking For
- Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills.
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment.
- Demonstrated strengths in teambuilding and leadership skills.
- Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives.
- Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint).
Technical Stack
- Microsoft Office (Excel, Access, Word, Outlook, PowerPoint)
Team & Environment
You will assist the manager by providing leadership and direction to Specialists on the Revenue Operations team.
Benefits & Compensation
- Salary: $55,000.00 - $93,000.00 per year.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Work Mode
This is an onsite position located in Gilbert, Arizona.
DaVita is proud to be an equal opportunity workplace and complies with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
