The Subject Matter Expert will provide curriculum support to adult learners through asynchronous grading, feedback on student submissions, and live technical tutoring via chat. This role is part of Thinkful, a Chegg subsidiary dedicated to career-oriented education, and supports students in overcoming challenges in coding and technical concepts.
What You'll Do
- Support adult learners through a variety of delivery formats on a shift-based schedule
- Grading: Reviewing student checkpoints submissions and delivering written feedback, including analysis of projects and portfolios.
- Technical Coaching: Provide in-demand support to technical questions and guidance requests that come to the Technical Coaching team through text and video in a timely manner. This team also provides the Teaching Assistant support for immersive programs.
- Hit key performance metrics in order to meet customer SLAs
- Maintain understanding of discipline industry best practices as well as internal curriculum and assignments
- Respond to student inquiries in a timely fashion with empathy for the learner
- Additional tasks as assigned by manager; may include curriculum maintenance or quality assurance tasks
- Share feedback and report any platform or curriculum issues to lead/manager
What We're Looking For
- Subject expertise in one or more of Thinkful’s discipline offerings (discipline specific proficiencies and relative year’s experience listed below)
- Strong organizational and time-management skills
- Ability to explain complicated topics clearly and without jargon
- Strong verbal and written communication skills
- Strong English proficiency, both written and verbal
- Empathy for new learners, a desire to constantly learn and a passion for education
- Highly coachable, display genuine student advocacy, and are comfortable working in a complex, rapidly changing environment
- Willingness to work in rotational shifts and week-offs as per business requirement
- 2+ years relevant professional work experience
- Proficiency in SQL, Advanced Excel, Tableau, Python, Postgres, Strong Statistical Background, Experimental Design, A/B Testing at an industry level
- Data retrieving, cleaning and handling.
- Communicating business results and data visualization.
Technical Stack
- SQL
- Advanced Excel
- Tableau
- Python
- Postgres
- Statistical Analysis
- Experimental Design
- A/B Testing
- Data Retrieval
- Data Cleaning
- Data Visualization
Benefits & Compensation
- Certified Great Place to Work!
- Life at Chegg videos showcasing culture
- Access to Chegg’s digital learning platform and educational tools
- Opportunities to contribute to student-first education innovation
- Work-life balance through flexible shift scheduling
- Exposure to modernized learning experiences and career services investment
- Part of a global education technology company with focus on ROI in learning
Work Mode
Work locations include New Delhi and Visakhapatnam. The role requires availability for rotational shifts and week-offs as per business requirement.
Chegg is an equal opportunity employer.
