Wizards of the Coast is looking for a Studio Technology Lead to serve as the first technical point of contact for its new Skeleton Key studio in Montreal. This hands-on role is responsible for building and maintaining high-performance workstations, supporting network infrastructure, and ensuring the smooth operation of day-to-day IT services. It’s a highly independent position with broad technical scope.
What You'll Do
- Act as the first IT point of contact for the Montreal studio
- Build, configure, and maintain custom, high-performance systems optimized for creative and development workflows
- Support the studio with a wide range of IT needs, including triage, hardware diagnostics, upgrades, and hands-on repairs
- Manage Mac and Windows workstations, including imaging, patching, user provisioning, and security compliance
- Administer and support the Meraki-based network infrastructure
- Coordinate onboarding and offboarding processes, including asset tracking and access provisioning
- Ensure infrastructure meets performance, reliability, and security standards
- Collaborate with Hasbro and Wizards of the Coast IT and Cybersecurity teams on technical issues, enterprise tools, and shared systems
- Provide support for conference rooms, A/V setups, and on-site events
- Support a hybrid/remote model across Hasbro, Wizards of the Coast, and its partner studios
- Use ServiceNow, JIRA, Confluence, or equivalent tools for documentation, tickets, and projects
- Maintain accurate and up-to-date documentation for systems, processes, and configurations
- Manage vendor relationships for hardware, services, and local support needs
What We're Looking For
- Experience in technical operations, systems administration, or IT infrastructure, preferably in game development, VFX, or creative production
- Experience supporting technical workflows and applications common in game development, such as Unity, Unreal Engine, Perforce, Git, or digital content creation tools
- Strong capability in building, upgrading, and supporting custom workstations
- Practical knowledge of both macOS and Windows in a production environment
- Hands-on experience with Meraki networking hardware or similar network platforms
- Familiarity with identity and endpoint management solutions, including Microsoft Intune, Azure, Microsoft 365, and Entra ID
- Understanding of remote access tools such as Parsec to support hybrid workflows
- Ability to operate independently while staying aligned with distributed teams and global IT operations
- Proven communication, documentation, and organizational skills
- A proactive, solutions-focused mentality with a high degree of ownership
Nice to Have
- 5+ years of relevant experience in IT infrastructure or systems support
- Experience coordinating technical operations in a fast-paced, startup or studio buildout environment
Technical Stack
- Unity, Unreal Engine, Perforce, Git
- Meraki, Microsoft Intune, Azure, Microsoft 365, Entra ID
- Parsec, ServiceNow, JIRA, Confluence
Team & Environment
You will work closely with developers, studio leadership, and partner teams across Wizards, Hasbro, and Invoke Studios.
Work Mode
This is a hybrid position based in Montreal.
Wizards is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or any other legally protected status.
