The Technology Operations Administrator at The Quality Group (TQG) will deliver proactive, region-specific technical support primarily to users in Manila, with coverage extending to New Zealand, Australia, South Korea, and Japan. This remote role involves delivering local technical support, managing core business applications, and contributing to global technology projects while collaborating with a distributed team across the US, London, and Amsterdam.
What You'll Do
- Deliver timely and effective local technical support, minimizing disruption and maximizing user productivity.
- Manage, configure, and maintain the core business application stack, including identity, cloud, and collaboration tools (e.g., Active Directory, Google Workspace, Microsoft 365, Azure Intune, JAMF, and Atlassian suite).
- Administer end-user workstations (Windows/macOS) and MDM solutions (Intune, JAMF).
- Author clear and concise technical documentation (tutorials, guides, and configuration docs) to scale knowledge and empower end-users.
- Facilitate user lifecycle activities, including technical onboarding/training for new users and comprehensive offboarding processes.
- Participate in the execution and implementation of key technology projects (e.g., hardware/software deployments, system upgrades, and infrastructure improvements).
- Document project progress effectively, ensuring clear and timely updates.
- Collaborate with other departments, teams, and external vendors to ensure project success.
- Work efficiently and effectively with global teammates and stakeholders across US and European time zones.
- Maintain clear communication by actively participating in virtual meetings and sharing regular status updates.
- Demonstrate flexibility with work hours to accommodate necessary overlap with US- and Europe-based teams.
- Contribute to the implementation of global Technology standards and best practices in the region.
What We're Looking For
- Proven experience (typically 5+ years) in a technical support role, with a strong emphasis on supporting both technical and non-technical employees in Windows and macOS environments.
- Excellent independent troubleshooting and problem-solving skills across client hardware, software, and network issues.
- Solid understanding of user account management, security best practices, and identity management platforms/services.
- Expertise in managing and supporting Google Workspace and Microsoft 365 suites.
- Demonstrated ability to be a self-starter who manages time effectively, prioritizes tasks, and works independently.
- Strong communication (written and verbal) and interpersonal skills, with a non-technical customer-centric approach.
- Familiarity with remote support tools and techniques.
- Experience collaborating with colleagues and teams across various time zones.
- Willingness to demonstrate occasional flexibility in work hours to accommodate global team collaboration, with advance notice provided when possible.
- Fluency in written and spoken English is essential.
Nice to Have
- Written and spoken proficiency in Korean or Japanese is a strong plus.
- Experience with AWS and Azure.
- Experience participating in technology projects.
- Experience working in Kanban and/or Agile environments.
Technical Stack
Active Directory, Google Workspace, Microsoft 365, Azure Intune, JAMF, Atlassian suite, Windows, macOS, MDM solutions, AWS, Azure, Kanban, Agile
Team & Environment
Distributed team with members in US, London, and Amsterdam. Reports to the Technology Operations team. Culture emphasizes global collaboration, proactive support, technical innovation, user-centric focus, and cross-functional teamwork.
Benefits & Compensation
- Remote work flexibility
- Support from a global team across US, London, and Amsterdam
- Opportunity to contribute to exciting technology projects
- Effective teamwork with peers across international time zones
Work Mode
Local-country based role in Manila with remote flexibility. Occasional flexibility with work hours to maintain effective teamwork with peers across international time zones.
This position is open to all qualified applicants regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
