The IT Support Engineer will serve as a frontline technical support expert at Scale AI, ensuring employees remain productive by troubleshooting issues, resolving requests, and maintaining secure, reliable systems. This role is part of a small, high-impact IT team focused on delivering exceptional internal service.
What You'll Do
- Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
- Own IT asset management and ensure accurate and actionable records are kept of required equipment
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
- Create and update technology documentation for internal IT teams and for Scale employees
- Be in office 100% of the time (5 days a week in Scale's Kings Cross office)
What We're Looking For
- 2+ years of corporate IT experience
- Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
- Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
- Security and Compliance-focused mindset
- Must be willing to be in office 100% of the time (5 days a week in Scale's Kings Cross office)
Nice to Have
- AI-integration mindset for workflows
- Familiarity with ITSM frameworks
Technical Stack
- Google Workspace
- Slack
- Zoom
- Okta
- Azure AD
- M365
- Jamf
- Intune
- Zoom Rooms
- Zoom admin console
- Jira Service Management
Team & Environment
- Part of the IT team
- Small, high-impact team
- Security-first mindset
- Mission-driven environment
- High-impact, dynamic environment
- Commitment to reliable technical infrastructure
Benefits & Compensation
- Inclusive and equal opportunity workplace
- Reasonable accommodations available for applicants with disabilities
- Commitment to employees bringing their whole selves to work
Work Mode
- Onsite role at Kings Cross office
- No flexibility — 100% in office, 5 days a week
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We comply with the United States Department of Labor's Pay Transparency provision.