As a System Engineer on the NOC team, you'll play a key role in maintaining the stability and performance of client environments for high-profile financial organizations. You'll respond to real-time alerts across networks, cloud platforms, and endpoint devices, ensuring rapid resolution while maintaining clear communication with stakeholders.
What You'll Do
- Respond to and resolve incidents including system outages, cloud service disruptions, security alerts, and environmental monitoring triggers.
- Manage service requests such as customer onboarding, device provisioning, and scheduled maintenance windows.
- Act as a technical liaison between internal teams, vendors, and clients during incident response and planned operations.
- Document solutions, update knowledge bases, and contribute to process improvements that enhance service delivery.
- Participate in projects aimed at strengthening monitoring, automation, and support capabilities across the NOC and support teams.
Requirements
- Minimum of 3 years in IT support roles with focus on servers, infrastructure, and networking.
- At least 1 year in a NOC or similar operations environment with familiarity with ITIL service frameworks.
- Proven experience with Windows desktop and server operating systems, including patching and troubleshooting.
- Working knowledge of cloud platforms including Microsoft 365, Azure, and AWS services.
- Understanding of identity and access management tools such as Azure AD and Okta.
- Experience with EMM/MDM solutions like InTune or AirWatch for device lifecycle management.
- Familiarity with email security and compliance platforms including Proofpoint, Mimecast, and Global Relay.
- Strong grasp of networking fundamentals: TCP/IP, DNS, DHCP, and VPN technologies.
- Ability to diagnose issues across layers 1–3 of the network stack and respond to SOC/SIEM-generated security alerts.
- Proficiency in English communication, both written and verbal, for clear coordination with teams and clients.
- Demonstrated problem-solving skills with a structured, time-conscious approach to incident resolution.
Preferred Qualifications
- Background in managed service providers or technical consultancy settings.
- Hands-on experience with monitoring tools such as PRTG, Nagios, Zabbix, SolarWinds, or CloudWatch.
- Scripting ability using PowerShell, Automate Script, or Azure Functions to streamline operations.
- Experience with remote monitoring and management (RMM) platforms like ConnectWise Automate.
- Capacity to design proactive monitoring rules and automated responses for customer environments.
- Degree in Computer Science, Computer Engineering, or a related field.
- Industry certifications such as CompTIA A+, Network+, Server+, or equivalent credentials.
Benefits
- Competitive compensation package
- Comprehensive health and wellness benefits
- Access to perks and lifestyle programs
- Ongoing professional development and career advancement opportunities
- Supportive, intelligent, and collaborative work culture
Work Environment
This role supports a global operation with remote work options available. Multiple shift patterns are offered, including weekday, weekend, day, evening, and night rotations, allowing flexibility based on your preferences and team needs.
Our Culture
We value ownership, sharp execution, continuous growth, technical intelligence, and strong team camaraderie. Every engineer is encouraged to take initiative, solve problems deeply, and contribute to a customer-first mindset. You’ll work in an environment where accountability and learning are prioritized, and where your impact is visible across global operations.
