The Support Senior System Admin at Rightpoint is responsible for maintaining and optimizing cloud computing systems, managing the full lifecycle of cloud infrastructure, and providing technical support to over 500 users. This role plays a key part in implementing secure, scalable cloud solutions while ensuring compliance and operational excellence within a collaborative IT environment.
What You'll Do
- Implement, administer, and support cloud infrastructure solutions, including virtual machines, cloud services, SSL certificates (single-domain, multi-domain, and wildcard), and endpoint management solutions.
- Design, implement, and manage Virtual Network Manager configurations and virtual network architectures.
- Demonstrate strong expertise in Cloud-Native Application Protection Platforms (CNAPP), providing comprehensive visibility into security threats, effective vulnerability management, and strategic risk prioritization across cloud environments.
- Manage Data Loss Prevention (DLP) policies, data security controls, and endpoint security solutions.
- Deliver prompt, professional remote support in a fast-paced operational environment.
- Respond efficiently to support requests and manage incidents and service requests using the Help Desk ticketing system (Jira Service Manager).
- Collaborate closely with internal Application Development teams to implement consistent Development and Production environments, leveraging DevOps best practices.
- Proactively identify recurring issues, perform root cause analysis, and plan and execute corrective actions to prevent future occurrences.
- Contribute to the creation, maintenance, and expansion of internal IT knowledge base documentation.
- Work collaboratively with team leads to develop and maintain project plans, ensuring alignment with infrastructure team objectives.
- Plan and schedule work effectively to optimize productivity while minimizing operational stress.
- Demonstrate excellent time management skills, ensuring tasks are completed on time without compromising quality.
- Provide technical leadership and guidance to team members and junior staff.
- Foster a team-focused mindset with a strong commitment to collective achievements.
- Mentor and train junior support staff to enhance team capability and performance.
- Provide support coverage during non-business hours, as required and agreed upon with management, to ensure timely issue resolution.
What We're Looking For
- 5+ years’ experience working with Cloud technologies (Microsoft)
- Prior IT help desk or similar cloud support experience
- Ability to troubleshoot and resolve issues related to Azure environments
- Experience with Active Directory / Office365 / Azure AD / Entra management
- Exceptional verbal and written communication skills
Nice to Have
- Practical experience implementing and operating CNAAPP capabilities
- Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, Gateways, DNS, IP, CDN)
- Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
- Experience supporting both Windows and Mac software environments
- Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)
- Experience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter
- Desire to learn about other cloud environments (AWS, GCP, OCS)
- First-hand experience dealing with security incidents
- Knowledge of ITIL service management principle
Technical Stack
- Microsoft Cloud, Azure, Office365, Active Directory, Azure AD, Entra, Hyper-V, VMware vSphere, VMware vCenter, Jira Service Manager, PowerShell, SSL certificates, Virtual Network Manager, CNAPP, DLP, DevOps, DNS, CDN, VPNs, Firewalls, Load balancers, Gateways, IP networking
Benefits & Compensation
- 30 Paid leaves
- Public Holidays
- Casual and open office environment
- Flexible Work Schedule
- Family medical insurance
- Life insurance
- Accidental Insurance
- Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
- Continuous Training, Certifications, and Learning Opportunities
Work Mode
- Hybrid work model with flexible work schedule
Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
