MLabs is hiring a Strategic Account Manager to own post-close success and growth for institutional clients across North and South America. In this role, you will act as a trusted partner to a portfolio of active accounts, ensuring client retention and deepening engagement with institutions, fintechs, and crypto-native firms.
What You'll Do
- Serve as the primary point of contact for a portfolio of active institutional accounts in the Americas.
- Lead post-close success activities, including onboarding, enablement, business reviews, and advanced support.
- Build trusted relationships with stakeholders across client product, compliance, and leadership teams.
- Identify and execute upsell and expansion opportunities to grow account revenue and drive net revenue retention.
- Lead contract renewals and commercial negotiations to secure long-term alignment.
- Develop tailored success plans and adoption strategies for each account.
- Act as the internal voice of the customer, partnering with the product team to align priorities and roadmap.
- Represent the company at conferences, workshops, and key customer meetings.
What We're Looking For
- 6+ years in account management, customer success, or post-sales within the enterprise SaaS sector.
- Proven success growing large accounts via upsell, cross-sell, and relationship development.
- Comfortable managing technical products and complex customer workflows in regulated settings.
- Experienced in contract negotiation, renewals, and driving net revenue retention.
- Highly organized, proactive, communicative, and able to juggle multiple high-value accounts simultaneously.
- Excellent written, verbal, and presentation skills.
Nice to Have
- Experience with banks, payment services, or digital asset infrastructure providers.
- Fluency in Spanish and/or Portuguese, supporting clients across the Americas.
Team & Environment
You will report directly to the Head of Americas.
Benefits & Compensation
- Compensation range: $95K - $165K
- Remote-first role, open to candidates based in the United States (office optional).
- Provided with a MacBook Pro and essential equipment.
- Healthcare, 401K, and coverage for travel expenses.
- Work with leading institutions and crypto-native firms, scaling the use of advanced blockchain infrastructure.
Work Mode
This is a remote position open to candidates based in the United States.
At MLabs, we are committed to offering equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all.
