EvenUp is hiring a Strategic Account Director in New York City to partner with our most impactful, high-touch enterprise accounts in key regional markets. This mission-focused, AI-first company is experiencing exponential growth and is backed by top VCs. You will drive growth, retention, and deep customer partnerships through on-site engagement and strategic planning.
What You'll Do
- Prospect, develop, and close upsell and cross-sell opportunities and contract renewals.
- Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives.
- Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
- Be present with clients at least once a week to build trust, understand evolving goals, and ensure alignment.
- Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings.
What We're Looking For
- 5+ years in Strategic Customer Success or Key Account Management.
- Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
- Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes.
- Comfortable navigating ambiguity and taking ownership without needing constant direction.
- Excellent cross-functional communication ensuring customer feedback is woven into product and service enhancements.
- Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive.
Nice to Have
- Experience preferably in high-growth B2B SaaS startups.
Team & Environment
You will partner with EvenUp product and executive teams to develop and execute long-term customer success plans.
Benefits & Compensation
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
Work Mode
This role is based in New York City and involves regular local, in-person client engagement.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
