Medely is hiring a Strategic Account Director as the single accountable executive owner for a curated portfolio of our most strategic enterprise systems. This individual contributor role protects and expands Net Revenue Retention, drives system-level adoption and reliability, and ensures long-term enterprise partnership health.

What You'll Do

Own Net Revenue Retention and all renewal outcomes on assigned accounts.
Build and maintain executive relationships with customers across procurement, operations, finance, and regional leadership.
Ensure system-level usage stability and reliability across dozens to hundreds of facilities.
Orchestrate cross-functional alignment across Sales, Operations, Product, and RevOps to remove internal friction.
Provide proactive mitigation through 3-6 month early warning and intervention.
Own renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals.
Lead quarterly and annual Executive Business Reviews focused on partnership health, value realization, and a 12–18 month Evolution Roadmap.
Translate internal product and finance updates into a strategic value narrative for the client.
Monitor facility-level adoption, usage trends, and lead early intervention when usage drops.
Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams.
Drive consistency and standard operating expectations across enterprise regions.
Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role.

What We're Looking For

8+ years in enterprise account leadership or strategic partnerships.
Proven track record managing complex, multi-stakeholder enterprise systems.
Demonstrated renewal ownership and revenue retention success.
Executive presence and ability to influence without authority.
Highly organized, strategic, and operationally minded.

Team & Environment

This is an individual contributor role. You will quarterback a cross-functional 'Account Pod' consisting of Account Managers, Operations, Product, and RevOps specialists.

Benefits & Compensation

Competitive Compensation: Based on experience and performance.
Long-term Incentives: 401k.
Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance.
Flexibility: Flexible and unlimited PTO.
Paid parental leave.
Purpose: Join a growing mission-oriented startup modernizing the healthcare industry.
Ownership: Drive meaningful business impact on a team you’ll help build and define.
Remote: Work in a digital environment with all the tools to achieve your work.
Compensation: $154,000 - $172,000 OTE (base + commission at plan).