apply is hiring a Sr. Program Manager

We are seeking a dynamic, strategic, and community-focused Senior Program Manager to join our team. This hybrid position plays a pivotal role in advancing inclusive digital transformation by supporting internal operations and leading resident-centered engagement initiatives. You will act as a trusted advisor and operational partner to the IT Director, driving innovation, collaboration, and transparency across the city’s digital services.

Key Responsibilities

• Serve as a strategic advisor and operational leader to the IT Director, helping shape and execute customer-first technology initiatives.
• Act as a representative for the IT Director in internal meetings, cross-departmental engagements, and public forums.
• Lead civic innovation efforts focused on digital inclusion, accessibility, and user-centered design.
• Oversee community engagement and civic tech programs, ensuring alignment with city goals and community needs.
• Coordinate executive communications and cross-functional project alignment across ODT teams.
• Manage relationships with constituents, nonprofit and community organizations, academic institutions, and the tech industry.
• Lead teams responsible for user experience (UX), customer research, stakeholder engagement, and vendor relations.
• Plan and execute citywide engagement events such as town halls, NPU meetings, road shows, and outreach events.
• Develop and oversee programs to collect, analyze, and implement public feedback for service improvement.
• Manage communications and media efforts, including podcasts, newsletters, and social media strategies.
• Lead training and customer service initiatives to improve public satisfaction and internal service delivery.
• Serve as a key representative in civic discussions, cross-agency collaborations, and external forums.

Certified Public Manager (CPM) certification required.

Extensive experience in community engagement in the City of Atlanta.

Proven leadership in program/project management, preferably in public sector or civic innovation.

Strong communication skills, with the ability to navigate executive, community, and cross-sector environments.

Experience managing cross-functional teams and external stakeholders.

Deep understanding of local government operations and digital transformation principles.

Work Schedule & Expectations

• Hybrid schedule: Primarily remote with required in-person attendance for meetings and events.
• Must be available for evening and weekend engagements as needed (schedule will be adjusted to remain within a 40-hour workweek).