Lyra Health is seeking a Sr. Customer Insights Analyst to be a high-impact, customer-facing analyst. You will transform complex performance data into compelling, actionable narratives for our largest and most strategic customers. This role is key to validating Lyra's value, driving adoption, and ensuring successful account retention and growth by supporting the Customer Success team with data excellence.

What You'll Do

Partner with the Account Management and Customer Development team to convert dashboard data and QBR metrics into tailored, persuasive narratives that articulate Lyra’s value and compel specific customer business action.
Serve as a consultative partner to the Customer's internal analytical and benefits teams, ensuring our reporting informs their population health and financial strategies.
Utilize proficiency in BI tools and automation platforms to build and maintain customized, executive-ready dashboards and templates for large accounts, reducing manual workload.
Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s thought leadership and product capabilities to drive proactive, consultative engagement.
Work closely with the internal Data Operations team to ensure the underlying data models supporting all customer-facing reports are reliable and accurate.

What We're Looking For

6+ years of experience in an analytical role, preferably within a SaaS, healthcare, or consulting environment with direct client/customer-facing responsibilities.
Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying complex datasets.
Exceptional written and verbal communication skills, with a proven ability to translate complex data analysis into simple, compelling visual and narrative formats suitable for executive audiences.
Demonstrated ability to think critically about business objectives and use data to form proactive, consultative recommendations.
Experience managing high-stakes client relationships and partnering effectively with non-technical business users.
Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) required.

Nice to Have

Experience with Matik or similar reporting automation tools is highly desirable.

Technical Stack

BI tools
Automation platforms
Advanced SQL
Matik or similar reporting automation tools

Team & Environment

Partners with Account Management, Customer Development, Customer Success, and Data Operations teams.

Benefits & Compensation

Salary: $106,000-146,000 + equity
Equity in the company through discretionary restricted stock units
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
Well-being perks and activities, surprise swag, free food, regular community celebrations

Work Mode

This position is located in the United States.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.