McKesson is looking for a Senior Credit & Collections Specialist to manage and resolve complex and delinquent customer accounts. This role requires strong analytical skills and sound judgment to serve as a key liaison between customers, internal departments, and leadership, ensuring timely payment resolution and account health.
What You'll Do
- Analyze and manage complex and high-value delinquent accounts.
- Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
- Make daily decisions regarding order holds or releases based on credit limits and payment status.
- Identify and escalate potential write-offs to management.
- Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
- Communicate negotiated resolutions and obtain necessary approvals from internal teams.
- Provide regular updates and progress reports to leadership.
- Engage with customers to present tailored solutions addressing cash flow challenges.
- Propose and escalate alternative payment options when necessary.
- Maintain a professional and diplomatic approach in all customer interactions.
- Support strategic customers and expand market segments.
- Provide insights and trends to Sales and other stakeholders to inform business decisions.
- Develop and implement strategies to ensure accounts remain current post-resolution.
- Train and mentor new team members.
- Share expertise and promote best practices across the team.
What We're Looking For
- Typically requires 5+ years of related experience.
- Exceptional communication and negotiation skills.
- Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, Teams, etc.
Nice to Have
- Experience in corporate credit and collections.
- Strong understanding of finance principles and practices.
- Strong customer service skills.
- Ability to multitask across various systems while meeting deadlines.
- Prior negotiation experience.
Technical Stack
- MS Office (Word, Excel, PowerPoint, Outlook, Teams)
Benefits & Compensation
- Compensation: $19.87 - $33.11
- Impact-driven culture focused on health, happiness, and well-being.
- A culture where you can grow, make an impact, and are empowered to bring new ideas.
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.
