About the Role
This role is responsible for overseeing credit decisions and managing collections activities to minimize financial risk and maintain healthy customer accounts. The specialist will work closely with internal teams and external clients to resolve payment issues and ensure adherence to credit policies.
Responsibilities
- Evaluate customer creditworthiness using financial data and credit reports
- Approve or deny credit applications based on established guidelines
- Monitor accounts receivable and track delinquent accounts
- Contact customers to resolve overdue balances and negotiate payment plans
- Maintain accurate records of customer interactions and payment arrangements
- Collaborate with sales and finance teams to support customer onboarding
- Identify and escalate high-risk accounts to management
- Prepare reports on collections performance and aging metrics
- Ensure compliance with company credit policies and regulatory standards
- Resolve disputes related to billing and payments in a timely manner
- Follow up on returned checks and failed electronic payments
- Assist in month-end closing activities related to receivables
- Recommend credit limit adjustments based on customer payment behavior
- Support internal audits by providing documentation and account details
- Use financial systems to update account statuses and payment terms
- Train junior staff on credit and collections procedures
- Maintain confidentiality of sensitive financial information
- Respond to customer inquiries regarding account balances and payment history
- Identify trends in delinquency and suggest process improvements
- Work within service level agreements to resolve issues promptly
Nice to Have
- Certified Credit Executive (CCE) designation
- Experience in healthcare or pharmaceutical industries
- Advanced Excel skills including pivot tables and VLOOKUP
- Experience with automated collections platforms
- Background in auditing or financial analysis
- Project management experience in process improvement
- Knowledge of international credit practices
- Bilingual communication skills
- Experience with SAP FSCM module
- Six Sigma or Lean certification
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Part of the finance and accounting team focused on credit risk and receivables management
Why This Role Matters
This position plays a key role in protecting company revenue by ensuring timely collections and sound credit decisions. The specialist helps maintain strong financial health by reducing bad debt exposure and supporting sustainable customer relationships.
What You'll Do
You will manage end-to-end credit evaluations, monitor customer payment behaviors, and take proactive steps to collect overdue amounts. You'll collaborate across departments to onboard new clients and resolve account discrepancies efficiently.
Not available
