The Sr. Consultant, Extended Workforce is a 3-month contract role at Quantum Work Advisory (QWA) focused on delivering advisory services for non-permanent hiring solutions. This role leads client engagements by analyzing current operations, designing future-state models, and recommending technology and process improvements within the Extended Workforce domain.
What You'll Do
- Apply QWA’s design thinking methodology to understand client needs, requirements and business objectives.
- Design and lead on-site, virtual workshops with clients to validate their current state operations, collect requirements, and gain consensus around project scope and plan.
- Develop a detailed understanding of the client problem statement, as well as visual representations of the current process, operational design, and technology challenges.
- Lead design, creation, and validation of outputs for interviews and surveys to build current state deliverables and artifacts.
- Request, categorize and analyze client-provided documentation, process maps and technology architecture for the existing Extended Workforce program.
- Create and lead user experience, requirements gathering, and leadership workshops to understand pain points and develop current state deliverables (Experience & Journey Maps, Data Flow Diagrams, Architecture Maps, etc.).
- Collaborate and communicate effectively directly with technology architects, executives, and SMEs, both internally and externally.
- Tenaciously question, challenge assumptions, and analyse information to diagnose the root of an issue, design optimal solutions and roadmaps, and outline short and long-term impact of recommendations.
- Ability to collaborate with internal and external Change Managers to ensure change deliverables are aligned to the client’s objectives.
- Create in-depth final recommendations and reports and present to the relevant client stakeholders.
- Create future state target operating models including RASCI’s, governance models, organizational charts and funding models.
- Design and recommend solutions that improve the user experience.
- Recommend optimisation of current technology ecosystems, or the implementation of new Extended Workforce technologies such as VMS, AI and Automation and other enabling technologies.
- Produce key decision documents for enhancing their processes and technologies.
- Create and present the Future State/Opportunity Map document to client stakeholders.
- Work with client project sponsors and execs as the key bridge to understand business requirements and build trust to deliver optimal technical and service design solutions.
- Effectively manage client expectations and deliverables to the project scope.
- Support the PM and guide discovery, deliverables, and the broader team whilst working on Extended Workforce assignments.
- Attend required project meetings and ensure compliance to project governance.
- Act as a conduit between the business needs and technical requirements, including working with technology specialists and effectively communicating between the technical and executive level.
- Analyze clients’ business and technical challenges to design comprehensive solutions that integrate smoothly into customer environments.
- Provide consultation to internal and external leadership on technology best practices and market trends.
- Recommend appropriate roadmaps to technology vendors and leadership.
- Research and document industry trends & technologies for ad hoc projects, as required.
- Provides consultation on technology best practices and trends, including the creation of whitepapers.
- Identify additional products and service options for clients to explore continuation/expansion of service.
- Represent the company at industry events by serving as a key spokesperson at conferences, trade shows, and networking events, showcasing the company’s expertise and fostering relationships with key industry stakeholders.
- Proactively contribute to the development of the Advisory Practice by developing playbooks, methodologies, and toolsets to ensure continuous improvement.
What We're Looking For
- Demonstrated expertise in non-permanent hiring and Extended Workforce domain.
- Ability to apply design thinking methodology to understand client needs and business objectives.
- Experience designing and leading on-site and virtual client workshops for requirements gathering and scope validation.
- Ability to develop visual representations of current processes, operational design, and technology challenges.
- Experience leading the design and validation of interview and survey outputs for current state deliverables.
- Ability to request, categorize, and analyze client documentation, process maps, and technology architecture.
- Proven ability to create and lead user experience, requirements gathering, and leadership workshops.
- Strong collaboration and communication skills with technology architects, executives, and SMEs.
- Ability to question assumptions, analyze information, and diagnose root causes to design optimal solutions and roadmaps.
- Experience collaborating with Change Managers to align change deliverables with client objectives.
- Ability to create detailed final recommendations and reports and present them to client stakeholders.
- Experience creating future state target operating models including RASCI’s, governance models, organizational charts, and funding models.
- Ability to design solutions that improve user experience.
- Experience recommending optimization of technology ecosystems or implementation of Extended Workforce technologies (e.g., VMS, AI, Automation).
- Ability to produce key decision documents for process and technology enhancements.
- Ability to create and present Future State/Opportunity Map documents to stakeholders.
- Proven ability to work with client sponsors and executives to understand business requirements and build trust.
- Ability to manage client expectations and deliverables within project scope.
- Experience supporting project managers and guiding discovery and deliverables on Extended Workforce assignments.
- Ability to attend project meetings and comply with project governance.
- Ability to act as a bridge between business needs and technical requirements.
- Experience analyzing business and technical challenges to design integrated solutions.
- Ability to consult internal and external leadership on technology best practices and market trends.
- Ability to recommend technology roadmaps to vendors and leadership.
- Ability to research and document industry trends and technologies for ad hoc projects.
- Experience providing consultation on technology best practices and trends, including whitepaper creation.
- Ability to identify additional products and services for client expansion.
- Experience representing the company at industry events as a spokesperson.
- Proactive contribution to the development of the Advisory Practice through playbooks, methodologies, and toolsets.
Technical Stack
- VMS
- AI
- Automation
- Experience & Journey Maps
- Data Flow Diagrams
- Architecture Maps
- RASCI’s
- Governance Models
- Organizational Charts
- Funding Models
- Future State/Opportunity Maps
Team & Environment
- Cross-functional team within the Advisory Practice specializing in Extended Workforce
Our culture is expertise-driven, client-focused, and committed to innovation in Extended Workforce solutions. We emphasize continuous improvement through methodology development, thought leadership via events and whitepapers, and collaborative cross-functional problem solving.
Work Mode
Role involves both on-site and virtual client workshops; hybrid engagement model implied.
