LivePerson is hiring a Sr. Community Manager to build and nurture a dynamic ecosystem of customers, partners, and practitioners who are transforming their businesses through AI-powered solutions. This role blends storytelling, data-driven engagement, and program execution to create a trusted space for members.
What You'll Do
- Manage and grow the customer and partner community across online platforms and events.
- Facilitate meaningful discussions around AI use cases, success stories, and solution adoption.
- Drive peer-to-peer collaboration through user groups, office hours, and customer showcases.
- Recognize and cultivate champions who advocate for responsible and scalable AI adoption.
- Collaborate with Marketing and Product teams to highlight innovations and customer outcomes, creating advocacy campaigns to drive adoption.
- Support community campaigns tied to launches, product updates, and enablement milestones.
- Track and analyze engagement metrics — member growth, activity, sentiment, and topic trends.
- Provide feedback loops to Product and CX teams to inform roadmap priorities and customer health.
- Surface emerging use cases and adoption blockers from community discussions.
- Support quarterly business reviews with community insights that tie to ARR, retention, and expansion.
- Manage daily community operations including moderation, tagging, and knowledge curation.
- Partner with Enablement and Learning Management System to integrate community learning paths and resources.
- Ensure the community is a seamless extension of the customer journey — from onboarding to expansion.
- Uphold governance, privacy, and trust principles in all interactions.
What We're Looking For
- 3–5 years of experience in SaaS or technology community management, customer engagement, or enablement roles.
- Proven ability to build relationships and foster engagement across technical and business audiences.
- Familiarity with community platforms (e.g., HigherLogic, Gainsight, Influitive, Mighty Networks).
- Strong communication and storytelling skills; comfortable translating complex SaaS topics into accessible insights.
- Highly attuned to change management cycles and documentation requirements.
- Data-driven mindset with basic analytics experience (e.g., engagement dashboards, customer health metrics).
- Passion for driving the success of the customers, partners, and employees.
Team & Environment
Partners cross-functionally with Product, Marketing, Enablement, and Customer Success.
Benefits & Compensation
- Medical, dental, and vision insurance and wellbeing resources and programs.
- Public holidays and discretionary PTO package for flexible days off with manager approval.
- 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability.
- Parental leave, maternity support, fertility services.
- Tuition reimbursement and access to internal professional development resources.
- 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.
Work Mode
This role is remote and open to candidates in the United States.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
