The Specialist, Revenue Operations role at S&P Global supports the commercial front-line team through the Order-to-Cash (OTC) workflow, primarily using Salesforce CPQ and DocuSign. This position operates on a night shift (9 AM to 6 PM US Eastern Time) and is focused on improving team efficiency, data quality, and the client buying experience.
What You'll Do
- Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.
- Process opportunities for new sales and renewals in Salesforce CPQ, ensuring that all pricing is accurate and aligned with company standards.
- Coordinate with the Legal team, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting and other OTC teams to resolve client queries efficiently and effectively.
- Generate and analyze SFDC reports to provide insights on sales performance, operational efficiency, and areas for improvement within the Revenue Operations process.
- Participate in data governance projects, assisting with data clean-up activities within Salesforce to maintain high data quality standards.
- Address general inquiries related to new sales and renewals via chat, email, or phone, providing timely and effective support to both internal stakeholders and clients.
- Conduct root cause analysis of issues within the OTC system, aiming to improve data quality and enhance the overall client buying experience.
What We're Looking For
- Strong comprehension, verbal, and written communication skills, enabling effective interaction with various stakeholders.
- Attention to detail, self-motivation, a positive mindset, and an excellent work ethic are essential to thrive in a fast-paced environment.
Nice to Have
- Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint, is preferred to facilitate reporting and documentation.
- Familiarity with Salesforce CPQ and billing systems is advantageous, as it will enhance the ability to perform job functions effectively.
Technical Stack
- Salesforce CPQ
- DocuSign
- SFDC
- MS Office
- Word
- Excel
- PowerPoint
Team & Environment
- Global group with members in Pakistan, India, and the Philippines
- Revenue Operations team supporting the commercial front-line team across the Order-to-Cash workflow
Benefits & Compensation
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Best-in-class benefits for families including partners and children.
- Retail discounts
- Referral incentive awards
Compensation includes competitive pay, a company-matched student loan contribution, and financial wellness programs.
Work Mode
This position is available in Pakistan, India, and the Philippines. It primarily operates during the night shift from 9 AM to 6 PM US Eastern Time, with the possibility of changes based on business needs.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
