Braze is seeking a Solution Consultant, Playvox, CX to lead the functional and technical sales process for our Playvox by NiCE portfolio. You will articulate solution value by developing tailored responses to customer business challenges through discovery, requirements gathering, and demonstration.
What You'll Do
- Deliver demonstrations aligning the Playvox by NiCE portfolio with customer business challenges.
- Identify all functional and technical challenges of assigned accounts.
- Manage and interpret customer requirements, using discovery skills to understand, anticipate, and exceed customer needs.
- Influence and educate clients that Playvox by NiCE’s solution best satisfies their needs in terms of ease of use, quality, benefit, and value.
- Lead all technical and operational aspects of the sales process, including data integration and CRM connectivity.
- Assist with the definition and execution of successful proof of concepts (POC).
- Actively contribute to a team approach with account executives and overlay teams.
- Promptly respond to functional and technical elements of RFIs/RFPs.
- Serve as a thought leader both internally and externally, participating in knowledge-sharing, enablement, and product documentation.
What We're Looking For
- 7+ years of experience supporting software products and services.
- 3+ years of experience with Workforce Management as a vendor or user.
- Advanced knowledge of Workforce Management principles, fundamentals, and industry best practices.
- Knowledge of SaaS solutions, APIs, CRM connectivity and ability to explain functionality to both business and technical teams.
- Exceptional presentation and demo capabilities.
- Experience customizing and building the storyboard for demos and POC.
- Demonstrated success in achieving strategic deal wins.
- Ability to manage multiple, complex sales opportunities simultaneously.
- Ability to communicate from C-level executives down to Agent/Front Line level employees, conveying technical concepts to business audiences effectively.
- Customer-centric mindset with passion for understanding and addressing customer challenges.
Nice to Have
- Experience/knowledge of CCaaS, CX, and CRM solutions (Salesforce, AWS, Zendesk, etc).
- Experience/knowledge selling a full suite of SaaS products.
Technical Stack
- SaaS
- APIs
- CRM connectivity
Team & Environment
Team approach with account executives and overlay teams.
Work Mode
This is a remote position open to candidates in the USA.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
