Appspace is hiring an SMB Account Manager to join our Renewal & Expansion team. In this role, you will be responsible for managing a portfolio of customers, fostering long-term business relationships, and driving revenue growth through renewals and expansion.
What You'll Do
- Own the post-sales end-to-end customer relationship for assigned accounts, deeply understanding account health and sentiment to ensure customer satisfaction.
- Proactively identify customer needs and provide solutions that support growth through upsell and cross-sell opportunities.
- Collaborate with customers to set clear and achievable goals for their success at both the user and executive levels.
- Monitor renewal risk indicators and take proactive actions in partnership with internal teams to mitigate risk.
- Manage and assist with escalations to ensure timely and high-quality resolutions to customer issues.
- Carry a Net Revenue Retention (NRR) quota with specific metrics associated with the revenue and renewal cycle.
What We're Looking For
- 4+ years of successful experience as a quota-carrying Account Manager or Customer Success Manager within the SaaS industry.
- A proven track record of meeting or exceeding individual and team revenue targets.
- A deep understanding of the sales cycle and customer retention strategies.
- Excellent verbal, written, and presentation communication skills.
- A cross-functional collaborator who is adaptable, self-disciplined, detail-oriented, and well-organized.
- A resourceful problem solver who effectively manages competing priorities and raises issues through the correct channels.
Nice to Have
- Experience in the security industry.
- Knowledge of DMARC, email authentication, and cybersecurity.
Team & Environment
You will be a key member of our Renewal & Expansion team, focused on driving customer success and revenue retention.
Benefits & Compensation
- Compensation base salary of $90,000 - $100,000 with a variable target of $40,000 - $45,000, plus eligibility to participate in our equity plan.
- Competitive pay and participation in an employee stock option plan.
- Comprehensive health, dental, and vision coverage.
- Six weeks of paid parental leave for all parents, plus an additional 6 weeks for parents giving birth.
- Unlimited and flexible paid time off.
Work Mode
This is a Remote First position; you can work from anywhere within the United States.
Appspace is an equal opportunity employer.
