ServiceNow is hiring a ServiceNow User Adoption Lead | SmartRecruiters

User Adoption Lead Our journey began in San Diego, California in 2004 when an innovative engineer envisioned transforming workplace dynamics. Today, ServiceNow stands as a global technology leader, delivering cutting-edge AI-enhanced solutions to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud platform seamlessly connects people, systems, and processes, empowering organizations to work smarter, faster, and more efficiently. ServiceNow revolutionizes work methodologies by focusing on activities, tasks, and processes that define daily professional life. We're disruptive, hardworking, and maintain a collaborative environment where mutual respect drives success. We seek team players who thrive in high-performing settings and are committed to continuous growth and exceptional delivery. We're currently recruiting a User Adoption Lead who will guide customers through tailored training programs and adoption strategies for the ServiceNow Platform. This role involves cross-functional collaboration, stakeholder influence, and driving high-impact outcomes while managing complex project dynamics. What You Will Do: - Lead user adoption engagements from pre-sales through successful delivery - Partner with University Consultants to design customized training strategies - Advise customers on appropriate user adoption offerings - Develop comprehensive user adoption packages - Manage client-facing and internal deliverables - Facilitate workshops to ensure stakeholder alignment - Manage customer relationships and resolve escalations - Create diverse learning assets for various audiences - Deliver training across different organizational levels - Contribute to user adoption offering development - Provide peer mentorship and evolve internal processes - Travel up to 10% globally as needed What You Bring: - Collaborative mindset with strong accountability - Experience leading complex customer engagements - Strategic stakeholder influence capabilities - Exceptional communication skills - Passion for user enablement and continuous improvement - Adaptability and creativity under tight deadlines Qualifications: - 8+ years leading enterprise-wide change enablement programs - Expertise in managing complex projects and creating tailored training content - Collaborative spirit with solutions-oriented approach - Hands-on knowledge of ITSM solutions - Strategic influence skills - Confident delivery across diverse audiences - Technical proficiency with learning design tools - Relevant degree or equivalent practical experience - French language preference - EU citizenship requirement Work Personas: ServiceNow approaches distributed work with flexibility and trust, offering various work categories based on role and location. Equal Opportunity Employer: We consider all qualified candidates without discrimination, ensuring an inclusive hiring process. Accommodations and Export Control: We provide reasonable accommodations and comply with export control regulations.