Support sales as a technical and domain expert of a client-facing sales team
Own the Technical Strategy for accounts in your territory
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
3+ years of pre-sales solution consulting or sales engineering experience or equivalent
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with a Sales counterpart to promote execution excellence
Ability to actively listen to customer requirements and map the appropriate solution to address the customer’s business issue
Eagerness and willingness to continuously learn

Structure: tight-knit team of innovative leaders

ServiceNow is hiring a ServiceNow Sr Solution Consultant - CBS

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