Oversee endpoint and patch management across the organization's regional operations, ensuring reliable IT service delivery at Level 2 and 3. Drive automation, execute technical projects, and collaborate with internal teams and vendors to deliver consistent and efficient IT experiences.
Responsibilities
- Manage endpoints using SaaS platforms such as Jamf, Workspace One, Digicert, and JumpCloud.
- Evaluate, test, deploy, and support software across endpoints, including post-deployment assistance.
- Oversee OS patching and manage the lifecycle of applications.
- Maintain documentation for system configurations, operational procedures, and troubleshooting methods.
- Automate routine tasks to improve platform efficiency and reduce manual effort.
- Collaborate with stakeholders, vendors, and cross-functional teams to deliver technical solutions and support.
- Provide advanced IT operational support at Level 2 and 3, including coordination with external vendors.
- Diagnose and resolve complex technical issues across multiple systems and platforms to minimize downtime.
- Lead end-to-end deployment of endpoint solutions, ensuring high-quality outcomes and improved system performance.
Requirements
- Minimum of 6 years of hands-on experience managing Windows, MacOS, Linux, iOS, and Android endpoints, including Windows image deployment.
- Proven experience with Mobile Device Management (MDM) platforms such as Jamf, Workspace One, Intune, JumpCloud, and Google MDM.
- Demonstrated skills in Microsoft Endpoint Manager (MECM/Intune) and Windows Autopilot, with expertise in OS and application patching.
- Experience managing at least two core operating systems (MacOS, Windows, Linux), with knowledge of mobile OS (iOS, Android) and Mobile Application Management (MAM).
- Background in implementing endpoint security aligned with industry standards, including PKI, SSO, and related protocols.
- Proficient in scripting and automation using Bash, Shell, PowerShell, or Python, with experience using AI tools to improve code and documentation quality.
- Strong background in advanced troubleshooting, change and incident management, and familiarity with ITIL best practices.
Nice to Have
- Familiarity with CI/CD tools such as Jenkins or GitLab is a strong advantage.
Tech Stack
Jamf, Workspace One, Digicert, JumpCloud, Microsoft Endpoint Manager (MECM/Intune), Windows Autopilot, Bash, Shell, PowerShell, Python, Jenkins, GitLab
Benefits
- Term Life Insurance
- Comprehensive Medical Insurance
- GrabFlex benefits package allowing customization
- Parental leave
- Birthday leave
- Volunteering leave under the Love-all-Serve-all (LASA) program
- Grabber Assistance Programme for confidential personal and family support
- Flexible work arrangements including adjustable working hours
Work Arrangement
onsite — Petaling Jaya, Malaysia — FlexWork arrangements such as differentiated hours
Team
Diverse team of technology practitioners within Grabber Technology Solutions (GTS), which delivers predictive and seamless IT experiences to employees; reports to IT System Manager
- Purpose drives fulfillment and motivation
- Excellence is built through consistent habits
- Leveraging Technology and AI to enhance operations and outcomes
- Advancing Southeast Asia through economic empowerment
- Core values: heart, hunger, honour, and humility
- Committed to inclusivity and equity
- Equal opportunity regardless of nationality, ethnicity, race, religion, age, gender, family commitments, or physical and mental abilities
Additional Information
- This position requires an onsite presence at the Petaling Jaya, Malaysia office.
- Reports directly to the IT System Manager.
- The team is focused on delivering positive, personalized IT experiences to all employees.
- Strong collaboration and communication skills are essential for engaging with customers and partners.
