Grab is seeking a Senior Systems Engineer responsible for endpoint and patch management to ensure smooth daily regional operations. You will provide Level 2 and 3 support, manage tasks and projects, and report to the IT System Manager as part of our mission to drive Southeast Asia forward.
What You'll Do
- Manage endpoints via SaaS-based systems like Jamf, Workspace One, Digicert, and JumpCloud.
- Conduct software evaluation, testing, endpoint deployment, and post-deployment support.
- Handle OS patch management and application lifecycle management.
- Document system configurations, procedures, and troubleshooting steps.
- Automate tasks to maintain operational efficiency on managed platforms.
- Work with internal stakeholders, vendors, and cross-functional teams to provide technical expertise and support.
- Provide Level 2 & 3 IT operational support and coordinate with vendors.
- Stay current with industry trends and latest technologies.
- Troubleshoot complex technical issues across different managed systems to ensure minimal downtime.
- Lead the end-to-end implementation of endpoint deployments, improving system efficiency.
What We're Looking For
- At least 6 years of administration and operations experience with Windows, MacOS, Linux, iOS, and Android endpoints, including Windows image deployment.
- Hands-on experience with Mobile Device Management (MDM) tools like Jamf, Workspace One, Intune, JumpCloud, and Google MDM.
- Experience with Microsoft Endpoint Manager (MECM/Intune) and Windows Autopilot, with skills in OS and application patch management.
- Experience with at least two core platforms (MacOS, Windows, Linux) and familiarity with mobile OS (iOS and Android), along with Mobile Application Management (MAM).
- Experience implementing endpoint security configurations based on industry standards, familiarity with PKI concepts, and knowledge of SSO and related protocols.
- Proficiency in scripting and automation (e.g., Bash, Shell, PowerShell, Python), and experience using AI tools to enhance coding efficiency and documentation quality.
- Experience in advanced troubleshooting, change management, incident management, and understanding of Information Technology Infrastructure Library processes and best practices.
Nice to Have
- Proficiency in CI/CD tools like Jenkins or GitLab.
Technical Stack
- MDM: Jamf, Workspace One, Intune, JumpCloud, Google MDM, Microsoft Endpoint Manager (MECM/Intune), Windows Autopilot
- Scripting: Bash, Shell, PowerShell, Python
- CI/CD: Jenkins, GitLab
Team & Environment
You will be part of Grabber Technology Solutions (GTS), a diverse team of technology practitioners, and report to the IT System Manager.
Benefits & Compensation
- Term Life Insurance
- Comprehensive Medical Insurance
- GrabFlex benefits package
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements such as differentiated hours
Work Mode
This role is onsite in Petaling Jaya, Malaysia.
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
